Deskside Support Agent - Morristown
2 weeks ago

Job summary
Deskside Support Agent role involves providing technical support to colleagues with a diverse group of technical personnel.Responsibilities
Responsibilities include hardware and software installation troubleshooting handson experience with tools such as ServiceNow Beyond Trust RSAT-Users and Computers Azure Portal Intune SysTrack ZDX Ricoh Admin Portal CyberArk MS Teams strong presentation communication interpersonal skills interaction professionally asset management updates clean up in Asset Management System AD cleanup install upgrade software operating systems troubleshoot network printers issues maintain documented software hardware inventories level onsite remote support complex customer requests lead deployment software releases system upgrades patches end user devices via Intune utilization remote control tools assist users determine solutionJob description
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