Front Desk Agent - Boulder City

Only for registered members Boulder City, United States

6 hours ago

Full time $27,000 - $38,000 (USD) per year *

* This salary range is an estimation made by beBee

Compensation Amount: · 14.50 USD HourlyJob Summary: · The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. · This role blends ...

Job description

Compensation Amount:

14.50 USD Hourly

Job Summary:

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.

This role blends front desk hospitality with light retail duties in our on-site store perfect for someone who enjoys variety, guest interaction, and an active setting.

Job Description:

ESSENTIAL FUNCTIONS

Greet guests, vendors, and walk-in visitors in a professional and welcoming manner; manage sign-in procedures as required.
Perform guest and vendor check-in and check-out procedures with warmth, efficiency, and accuracy.
Deliver professional customer service and respond promptly to guest inquiries.
Provide directions, park information, and local recommendations to guests.
Manage reservations, coordinate schedules, assign RV sites, and answer incoming calls using a multi-line phone system.
Provide rate quotes and promote available accommodation when appropriate.
Verify accuracy of guest folios, ensuring proper posting of charges and credits.
Process cash, credit card, and other transactions accurately in accordance with company procedures.
Balance and reconcile cash drawers and cash equivalents at the beginning and end of each shift.
Support retail operations, including POS transactions, stocking merchandise, organizing displays, and maintaining a clean and organized sales area.
Provide administrative and operational support to management and staff as needed.
Coordinate communication between the Front Desk and Maintenance Department to ensure site readiness and operational efficiency.
Maintain awareness of safety issues and immediately report hazards or concerns to management.
Other tasks that may be assigned.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma preferred. Minimum of at least 16 years of age.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
Computer proficiency.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other communications skills.
Previous front desk, hospitality, retail, or customer service experience

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Ability to sit at a desk and monitor phones for extended amounts of time.
Ability to withstand temperatures in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
Reservations system. POS system.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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