Training Specialist - Windsor Locks - Liberty Utilities

    Liberty Utilities
    Liberty Utilities Windsor Locks

    3 days ago

    Description

    Training Specialist

    LU Service Corp.

    At Liberty, we are committed to sustaining energy and water for life, and we strive to embody this in every aspect of our business and teamwork. We seek passionate individuals dedicated to delivering exceptional service and achieving results in a dynamic and entrepreneurial environment.

    Role Overview

    As a Training Specialist, you will play a crucial role in developing, delivering, and evaluating comprehensive training programs that empower our customer service representatives. Your work will align with our organizational goals and industry standards, significantly enhancing the operational excellence and service quality within our Customer Contact Center.

    Key Responsibilities

    • Training Program Development: Design, implement, and continually improve training curricula for onboarding, skill enhancement, and compliance, utilizing innovative e-learning platforms that maximize engagement.
    • Instructional Delivery: Facilitate engaging training sessions through various modalities (in-person, virtual, blended), tailoring content and methods to accommodate a diverse workforce.
    • Performance Measurement: Create and maintain metrics to evaluate training impact, such as completion rates and performance improvements. Analyze data to identify trends and areas for refinement.
    • Process Optimization: Collaborate with cross-functional teams to identify and implement process improvements that enhance organizational efficiency and customer satisfaction.
    • Stakeholder Engagement: Report training outcomes and recommendations to leadership and stakeholders, serving as a subject matter expert in training methodologies and adult learning.
    • Project Support: Offer expertise to special projects aimed at enhancing training quality and operational efficiency as directed.

    Additional Information

    • This position does not involve personnel management.
    • Minimal physical demands; occasional light lifting may be required.
    • The role will influence decision-making in the Customer Contact Center through effective training and process enhancements.

    Qualifications

    • Bachelor's degree or equivalent combination of education and experience.
    • Minimum of 3 years of experience in training design and delivery within a customer service or contact center environment.
    • Proficient in using e-learning development tools (e.g., Articulate, LMS platforms).
    • Ability to evaluate training effectiveness using both quantitative and qualitative metrics.
    • Certifications in e-learning, adult learning principles, or project management are a plus.
    • Strong analytical, communication, and presentation skills.
    • Able to work both independently and collaboratively in a fast-paced environment.

    What We Offer

    As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience, alongside a comprehensive benefits package, including:

    • Medical, Dental, and Vision coverage along with a 401K plan that includes a 5% match, effective from day one.
    • Eligibility for annual bonuses and merit increases.
    • Life insurance, short-term, and long-term disability coverage.
    • Employee Stock Purchase Program.
    • Free Employee Assistance Program and Headspace account.
    • 3 weeks of vacation, 5 sick days, 12 paid company holidays, and 3 paid volunteer days.
    • Tuition reimbursement and professional development opportunities.
    • A culture of reward and recognition with service awards and a collaborative, flexible work environment.

    Algonquin Power & Utilities Corp. is a leading renewable energy and utility company with over $15 billion in assets. For over 30 years, we have been dedicated to providing clean energy and water solutions. Our operating entity (Liberty) serves over 1 million customers across North America.

    We are committed to creating a diverse and inclusive workforce. If you're enthusiastic about this role but feel you might not meet all qualifications, we invite you to apply and explore this opportunity further.

    We are an equal opportunity employer and value the unique contributions of every individual. Embracing diversity in backgrounds, experiences, perspectives, and talents is crucial for our success as a company.

  • Training Specialist

    1 month ago

    Only for registered members Agawam Town Full time

    +Job summary · We're looking for candidates who have experience supporting intelligence organizations as military members, contractors, government employees. The ideal candidate will have an existing understanding of illicit activity in current National Security environments with ...

  • Operations Training Specialist

    1 month ago

    Only for registered members Windsor

    Job Summary · This role is responsible for assessing all training and developmental needs for operations employees. ...

  • Program Training Specialist

    1 month ago

    Only for registered members Agawam

    The Baroco Corporation is seeking a Program Training Specialist to design deliver and evaluate high-quality training programs that strengthen staff skills promote safety and support regulatory compliance. · Deliver Baroco- and DDS-approved crisis prevention de-escalation and safe ...

  • Training Specialist

    1 month ago

    Only for registered members Canton, CT

    The Training Specialist reports to the EVP, SR. Human Resources Officer and is responsible for developing and executing internal training programs. · Bachelor's Degree in education, business administration or liberal arts. · 3-7 years' experience in Banking or business with at le ...

  • Program Training Specialist

    1 month ago

    Only for registered members Agawam, MA

    The Baroco Corporation is seeking a Program Training Specialist to design, deliver and evaluate high-quality training programs that strengthen staff skills. The ideal candidate is an experienced trainer with a strong background in human services and adult learning who is passiona ...

  • Technical Training Specialist

    4 weeks ago

    Only for registered members Holyoke $72,000 - $123,000 (USD)

    Are you passionate about designing learning experiences that truly make an impact? Do you thrive at the intersection of technology, education, and innovation? We re looking for a Technical Training Specialist who will shape the way our teams learn, grow and level up their technic ...

  • Training and Education Specialist

    1 month ago

    Only for registered members Hartford, CT

    The Connecticut Children’s Alliance (CCA) is seeking a Training and Education Specialist to support the development of high-quality curricula and deliver training programs for stakeholders. The ideal candidate will have experience in curriculum development, training facilitation, ...

  • Technical Training Specialist

    1 week ago

    Only for registered members Holyoke, MA

    We are looking for a Technical Training Specialist who will shape the way our teams learn and grow. Design learning experiences that truly make an impact. · Design/develop asynchronous training across the instructional design process. · Oversee externally designed/developed custo ...

  • loss prevention training specialist

    1 month ago

    Only for registered members Hartford, CT

    + Job summary: Loss prevention training specialist at TJX Companies responsible for overseeing and leading the initial and continued technical and tactical training of theft resolution skills for loss prevention associates. · + Responsibilities: · - Delivers training and upskilli ...

  • Employment & Training Specialist 2

    4 weeks ago

    Only for registered members Holyoke Full time

    Play a key role in building relationships with corporate partners who are passionate about hiring people with disabilities in their industries. · ...

  • Access Center Training Specialist

    1 month ago

    Only for registered members Wethersfield

    Working within Hartford HealthCare Medical Group team to centralize standardize inquiries related to Access Center training.Collaborate cross-functionally with Access Workgroup teams specialty practices organization. · ...

  • loss prevention training specialist

    1 month ago

    Only for registered members Hartford Full time $21.25 - $27.10 (USD)

    Oversees and leads the initial and continued technical and tactical training of theft resolution and shrink reduction skills for Loss Prevention (LP) Associates. · Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child car ...

  • Access Center Training Specialist

    1 month ago

    Only for registered members Wethersfield, CT

    Working within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization, and reporting to the Director, Access Center Quality and Training, this individual will collaborate cross-functionally with the broader Access Workgroup teams, as we ...

  • loss prevention training specialist

    1 month ago

    Only for registered members Hartford, CT

    The Opportunity: Grow Your Career Oversees and leads the initial and continued technical and tactical training of theft resolution and shrink reduction skills for Loss Prevention (LP) Associates. · ...

  • Employment & Training Specialist 2

    4 weeks ago

    Only for registered members Holyoke, MA

    Welcome Thank you for exploring a career with us Our team of dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts Connecticut New York Rhode Island and Oklahoma. · ...

  • Physical Therapist - 85K-120K per year

    1 week ago

    Elara Caring Windsor Locks

    Elara Caring is seeking a Physical Therapist for a job in Windsor Locks. · Promotes Elara Caring's philosophy. · Provides direct patient care. · ...

  • Delivery Assurance Specialist – Aerospace

    3 weeks ago

    Only for registered members Windsor Locks, CT

    We are seeking a highly skilled and proactive Delivery Assurance Specialist to support and drive supplier performance within the aerospace and defense supply chain. · This role is critical in ensuring on-time delivery, supplier development, and quality improvement across a comple ...

  • Physical Therapist - 85K-120K per year

    1 week ago

    Elara Caring Windsor Locks

    Elara Caring is seeking a Physical Therapist for ongoing employment in Windsor Locks. · Promotes Elara Caring's philosophy. · Provides direct patient care. · ...

  • Materials Specialist

    4 weeks ago

    Only for registered members Windsor Locks, Connecticut, United States

    + Job summary · Breeze is hiring- join us to maintain the warehouse inventory shipping receiving transportation of materials working with Maintenance Department to ensure adequate supply materiel for aircraft maintenance ensuring material needs are met throughout organization. · ...

  • Delivery Assurance Specialist

    1 month ago

    Only for registered members Windsor Locks, CT

    We are seeking a highly skilled and proactive Delivery Assurance Specialist to support and drive supplier performance within the aerospace and defense supply chain. · ...

  • Procurement Specialist

    1 month ago

    Only for registered members Windsor Locks, CT

    + This is a Procurement Specialist role in Windsor Locks, CT. The job involves supporting multiple business units within Power & Controls by managing procurement activities that enable on-time delivery to both internal stakeholders and external customers. · + · Serve as a primar ...

Jobs
>
Training specialist
>
Jobs for Training specialist in Windsor Locks