HOST / HOSTESS PT STARTING at - Atlanta, United States - Ansley Golf Club

Description

Job Summary

The Host is the main point of contact when members and guests come to the Club. The Host greets members and guests in a personable, friendly, and inviting manner, and guides them to appropriate areas.

The Host greets all incoming parties, records date, time and special requests and walks each party to a designated table.

The Host also helps provide a fine dining environment by performing other assigned tasks requiring attention to detail.


Job Tasks (Duties)

• Greets members and guests as they enter the Club and Dining Room areas.
• Guides members to appropriate areas of the Club and to designated tables in the dining area.
• Addresses all members in a professional manner and by name if possible.
• Takes reservations and inputs information into the POS system.
• Communicates any wait time for a reservation with the member or guest.
• Takes "take-out" orders and enters them in the POS system.
• Wipes down menus.
• Ensures smooth operation of dining room flow.
• Monitors table rotation.
• Stays current with the Dining Room Menu offerings.
• Assists servers when busy by clearing, busing, and resetting tables.
• Takes ownership of member issues and follows problems through to resolution.
• Engages in making sincere, friendly, and personal interactions with membership and guests to ensure they are happy with food and service.
• Follows the service mission statement to the fullest.
• Completes other duties as assigned by supervisor or management.

Requirements


Qualifications

• High School Diploma or GED required.
• Ability to provide excellent customer service in a fast-paced environment.
• Must have strong client facing and communication skills.
• Must be able to pay high attention to detail.
• Must be able to perform basic computer skills to include familiarity with Excel programs.
• Must have a positive attitude and a willingness to work in a team environment.
• Restaurant experience a plus.

Physical Requirements

• Must be able to work in a standing position for long periods of time.
• Must be able to safely lift and easily maneuver trays of food and drink when necessary.
• Must be able to pour beverages such as water and wine.
• Occasional bending.
• Occasional sitting.

Position Classification and Expected Hours of Work

The assigned hours to this position vary each week according to event schedules, but include working on holidays and weekends.