- Bachelor's degree in Computer Science, Information Technology or relevant field of study preferred.
- 10+ years of IT experience.
- 5+ years of management experience.
- Understanding of a customer service environment and KPI's.
- Proven track record of successful IT project management.
- Expertise in cloud technologies (GCP, Azure), disaster recovery, and virtualization.
- Familiarity with Windows and Linux environments.
- Understanding of emerging technologies and SQL.
- Ability to implement and manage infrastructure and network architecture.
- Direct architecture design and development efforts.
- Improve business application performance through architectural enhancements.
- Proficiency in project planning, execution, and delivery.
- Track record of successful project implementations.
- Excellent communication skills to build relationships with stakeholders.
- Participatory management style that promotes honesty, openness, and collaboration.
- Analytical mindset for addressing complex challenges.
- Strategic vision to align infrastructure decisions with long-term goals.
- Develop and execute strategies for maintaining and enhancing our IT infrastructure, including networks, servers, storage, and cloud services.
- Ensure scalability, security, and reliability of infrastructure components.
- Collaborate with vendors and partners to optimize technology solutions.
- Work closely with our Enterprise Architecture team to define and drive the infrastructure strategy, aligning business objectives with IT infrastructure and technology solutions.
- Establish governance frameworks, technology roadmaps, and portfolio management approaches.
- Leverage architecture principles to guide infrastructure decisions and investments.
- Create a comprehensive technology roadmap that aligns with organizational goals.
- Identify emerging trends, evaluate their impact, and incorporate them into the roadmap.
- Prioritize initiatives based on business value, risk, and resource availability.
- Lead and mentor a team of infrastructure professionals.
- Foster a collaborative work environment, emphasizing continuous learning and growth.
- Set clear goals, provide regular feedback, and promote a culture of excellence.
- Implement best practices for equipment procurement, deployment, maintenance, and retirement.
- Optimize equipment usage, minimize downtime, and manage costs.
- Collaborate with cross-functional teams to ensure seamless equipment lifecycle processes.
- Establish processes for identifying, assessing, and remediating vulnerabilities in infrastructure components.
- Collaborate with security teams to prioritize patch deployment and mitigate risks.
- Monitor security advisories and stay informed about emerging threats.
- Ensure adherence to SOX requirements related to IT controls, data integrity, and financial reporting.
- Collaborate with internal audit teams during audits and assessments.
- Maintain documentation and evidence of compliance.
- Continue to define and enhance the ASO Disaster Recovery Strategy and establish a long-term roadmap.
- Develop and maintain robust DR plans to safeguard critical systems and data.
- Conduct regular DR drills and tests to validate readiness.
- Coordinate with relevant teams to ensure timely recovery during disruptions.
- The Director is responsible for ensuring high-quality service delivery to internal and external stakeholders.
- They monitor service levels, track performance metrics, and continuously improve service quality.
- Change Management - Assessing Change Requests: The Director evaluates proposed changes, considering their impact on existing systems, processes, and services.
- Problem Management - Assessing Change Requests: The Director evaluates proposed changes, considering their impact on existing systems, processes, and services.
- Risk Management and Compliance—Managing risks related to IT operations is crucial. This involves identifying potential risks, assessing their impact, and developing mitigation strategies.
- Evaluate and engage third-party vendors for managed services (e.g., monitoring, support, cloud management).
- Monitor vendor performance, adherence to SLAs, and cost-effectiveness.
- Leverage external expertise to enhance operational efficiency.
- Acceptable level of hearing and vision to perform job duties.
- Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
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Director IT Infrastructure and Operations - Katy, United States - Academy Sports + Outdoors
Description
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
Job Description:As a Director of Infrastructure and Operations, you will play a pivotal role in shaping our organization's technology landscape. Your responsibilities will span across strategic planning, operational excellence, and team leadership. Here's an expanded view of your role:
Education:
Work Experiences:
Skills:
Required Skills:
Technical Proficiency:
Architecture and Design:
Project Management:
Communication and Leadership:
Problem-Solving and Strategic Thinking:
Additional Recommended Skills:
ITIL (Information Technology Infrastructure Library): Familiarity with IT service management best practices. Security Awareness: Understanding of cybersecurity principles and risk management. Telephony: Familiarity with telecommunication systems, SDWAN, MPLS, VoIP (Voice over Internet Protocol), and call center technologies. Understanding how to integrate telephony solutions into the overall infrastructure.
Responsibilities:
Infrastructure Management:
Enterprise Architecture (EA) Leadership:
Strategic Planning and Roadmap Development:
Team Development and Leadership:
Equipment Lifecycle Management:
Vulnerability and Patch Management:
SOX Compliance (Sarbanes-Oxley Act):
Disaster Recovery (DR) Planning:
Service Delivery and Quality Assurance:
ITIL Framework Implementation:
Third-Party Managed Services:
Physical Requirements & Attendance:
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
