Facilities Support - Pittsfield, MA

Job Description · JOB SUMMARY · Sorts and delivers incoming mail and parcels, prepares and posts outgoing mail ensuring compliance with all postal and export regulations. Interfaces with all internal and external customers and vendors to ensure satisfaction, reliability and compl ...

Job description

Job Description

JOB SUMMARY

Sorts and delivers incoming mail and parcels, prepares and posts outgoing mail ensuring compliance with all postal and export regulations. Interfaces with all internal and external customers and vendors to ensure satisfaction, reliability and compliance with all government and company regulations and policies.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Core Duties Include

• Sorts and delivers incoming mail and parcels.
• Prepares and posts outgoing mail ensuring compliance with all postal and export regulations.
• Interfaces with all internal and external customers and vendors to ensure satisfaction, reliability, and compliance with all government and company regulations and policies.
• As designated, may assist in collecting payroll and personnel information for the Supervisor, Program Manager, District Office, and Timekeeping department.
• Reinforces training objectives to Mail Services Clerk and other company personnel.
• In conjunction with company management or designated representatives, ensure adequate coverage of all posts and positions. Maintain an open line of communication with the Supervisor to advise and inform.
• Operates office equipment to solve customer problems and complaints.
• Observe and report incidents or suspicious activity to client representatives, company management, life/safety personnel, or public safety authorities as appropriate for the circumstances and/or as required by the site.
• Learn and perform multiple mail runs and other mail services-related duties.

Job Requirements

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Basic Requirements

• U.S. citizenship preferred
• Must have or be able to obtain a current, valid sate driver's license.
• Must have or have the ability to obtain a Security Clearance.

Background Prerequisites

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

Education/Experience

• High School Diploma or G.E.D
• One (1) to two (2) years' experience in the field and well-developed skills appropriate to the assignment.

Competencies (as demonstrated through experience, training, and/or testing)

• Ability to see, hear, speak, and write clearly in order to communicate with employees and clients.
• Ability to write routine correspondence, including logs and reports.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Ability to adapt to changes in the external environment and organization.
• Good organizational skills.
• Ability to provide high quality customer service.
• Possess strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Required ability to handle multiple tasks concurrently.
• Possess basic skills in keyboarding; computer usage, specifically Microsoft Office and other windows based products, and operating controls.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be required to work overtime without advance notice.
• Frequent sitting, standing and walking, which may be required for up to 8 hours per day and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 20 pounds and occasional lifting and/or moving up to 40 pounds.
• Close vision, distance vision, and ability to adjust focus.
• May be required to use vehicle in the performance of duties. Vehicles are to include but not limited to: cars, trucks, electric carts and bicycles.
• On occasion may be required to perform stressful physical activity.
• May be exposed to or required to handle sensitive and confidential information.

A Word about EEO, Pay Transparency and Other Requirements:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.