Customer Experience Manager - Rockford, IL
2 weeks ago

Job summary
The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore.This role ensures that every guest interaction is aligned with the company's core values of integrity, service, and customer satisfaction.
The manager will oversee the day-to-day operations of the customer service department,
including resolving customer inquiries,
addressing concerns,
and ensuring all customer touchpoints are handled professionally and efficiently.
- Provide exceptional service by helping customers with inquiries regarding the status of their orders,
alerting billing and account-related questions,
and processing payments efficiently. - & urgency. Work to resolve issues related to financing product returns or service problems quickly
- Schedule flexibility: Willingness to work retail hours including weekends & holidays as needed.
Job description
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