Loan Consultant - Peachtree Corners, United States - Human Resource Dimensions

Description

Loan Consultant
HRD is working with a credit union seeking a Loan Consultant that will be responsible for assisting members and potential members with their financial needs. They will be providing assistance and information regarding credit union products and services. We are looking for a dynamic and customer-focused individual to join the team as a Loan Consultant. The ideal candidate will have a strong background in financial services, with a focus on consumer lending. They should possess excellent communication skills, both written and verbal, and be able to work efficiently in a fast-paced environment. The candidate should also have a passion for helping others achieve their financial goals and be committed to providing exceptional service to our members.
Role Overview We are seeking an experienced Loan Consultant to join our team and be responsible for assisting members and potential members with their financial needs, providing assistance and information regarding credit union products and services. Responsibilities

• Identify member's needs and financial goals.
• Utilize sales techniques at every loan opportunity during the loan interviewing process to identify products and services that fit the financial needs of the member.
• Responsible for explaining different types of products and services to include loans and credit options that fit the financial needs of the member.
• Responsible for inbound and outbound consumer loan origination calls.
• Maintains comprehensive knowledge of credit union's lending policies and procedures.
• Guides members through the car buying experience and lending guidelines for auto and personal loans as well as credit cards.
• Supports and provides superior member service via telephone, email and facsimile as a receiver and caller.
• Actively recommends cross-selling alternatives to include deposit products.
• Completes loan applications and works with the consumer lending team to communicate loan decisions and follow through on approvals.
• Offer advice on areas of credit score improvement
• Responsible for meeting / exceeding monthly sales goals such as credit life, disability, gap and warranty.
• Must be able to meet deadlines in an organized and timely fashion.
• Other duties as assigned.

Requirements

• 2-3 years of Lending experience
• 3-5 years' customer service experience in a call center or related customer service environment.
• Previous sales and lending experience preferred.
• Ability to communicate verbally and in writing with others is essential.
• Must be very organized and detail oriented.