Technology Field Support Tech - Lenexa - Rylem Staffing

    Rylem Staffing
    Rylem Staffing Lenexa

    5 hours ago

    Real Estate
    Description

    Job Title: Technology Field Support Tech (Gen)

    Job Type: Contract

    Site Type: Onsite (Lenexa, KS)

    Duration: 6 Months

    Job Overview:

    We are seeking a motivated and service-oriented IT - Technology Field Support Tech to join our

    onsite team in Lenexa, KS. As a Freelance IT Support Specialist I, you will provide essential technical

    support to end-users, manage inventory, and assist with basic troubleshooting for both Mac and PC

    environments. You will play a key role in ensuring smooth technology operations for our staff while

    maintaining high standards of customer service.

    Job Responsibilities:

    • Technical Proficiency: Display basic knowledge of PC and Mac troubleshooting, Active Directory, SCCM, and JAMF
    • Customer Service: Deliver excellent customer support in-person, over the phone, and in writing
    • Manage user expectations and de-escalate stressful situations professionally
    • Ticket Management: Utilize ServiceNow for ticket updates, assignments, closures, sorting, and filtering. Prioritize and manage your ticket queue effectively
    • Troubleshooting: Provide Tier1 support for connectivity issues, peripherals, hardware/software break/fix scenarios. Handle password resets and multifactor authentication setup/reset
    • Escalation: Triage and escalate complex issues appropriately via Slack channels, phone, or
    • ServiceNow to the correct teams or team members
    • Inventory & Asset Management: Perform basic asset inventory tasks including scanning
    • hardware into inventory, arranging warranty repairs/replacements, imaging new machines (PC/Mac), cleaning/maintaining stock rooms, and conducting physical asset counts
    • Shipping & Receiving: Manage the shipping and receiving of hardware for new hires and
    • break/fix replacements
    • Process Documentation: Create clear process documentation as needed to support IT
    • operations
    • Eagerness to Learn: Demonstrate a willingness to learn the company's IT processes and
    • procedures to become an effective contributor to the team

    Job Requirements:

    • Basic familiarity with PC/Mac troubleshooting; Active Directory; SCCM; JAMF preferred
    • Experience with ServiceNow or similar ticketing systems desired
    • Strong teamwork skills; ability to communicate clearly with users of varying technical backgrounds
    • Must be detail-oriented and organized in handling inventory and documentation tasks

    *Salary Range: $26/hr with Medical, Vision, and Dental Benefits


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Lenexa