- Technical Proficiency: Display basic knowledge of PC and Mac troubleshooting, Active Directory, SCCM, and JAMF
- Customer Service: Deliver excellent customer support in-person, over the phone, and in writing
- Manage user expectations and de-escalate stressful situations professionally
- Ticket Management: Utilize ServiceNow for ticket updates, assignments, closures, sorting, and filtering. Prioritize and manage your ticket queue effectively
- Troubleshooting: Provide Tier1 support for connectivity issues, peripherals, hardware/software break/fix scenarios. Handle password resets and multifactor authentication setup/reset
- Escalation: Triage and escalate complex issues appropriately via Slack channels, phone, or
- ServiceNow to the correct teams or team members
- Inventory & Asset Management: Perform basic asset inventory tasks including scanning
- hardware into inventory, arranging warranty repairs/replacements, imaging new machines (PC/Mac), cleaning/maintaining stock rooms, and conducting physical asset counts
- Shipping & Receiving: Manage the shipping and receiving of hardware for new hires and
- break/fix replacements
- Process Documentation: Create clear process documentation as needed to support IT
- operations
- Eagerness to Learn: Demonstrate a willingness to learn the company's IT processes and
- procedures to become an effective contributor to the team
- Basic familiarity with PC/Mac troubleshooting; Active Directory; SCCM; JAMF preferred
- Experience with ServiceNow or similar ticketing systems desired
- Strong teamwork skills; ability to communicate clearly with users of varying technical backgrounds
- Must be detail-oriented and organized in handling inventory and documentation tasks
-
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Technology Field Support Tech - Lenexa - Rylem Staffing
Description
Job Title: Technology Field Support Tech (Gen)
Job Type: Contract
Site Type: Onsite (Lenexa, KS)
Duration: 6 Months
Job Overview:
We are seeking a motivated and service-oriented IT - Technology Field Support Tech to join our
onsite team in Lenexa, KS. As a Freelance IT Support Specialist I, you will provide essential technical
support to end-users, manage inventory, and assist with basic troubleshooting for both Mac and PC
environments. You will play a key role in ensuring smooth technology operations for our staff while
maintaining high standards of customer service.
Job Responsibilities:
Job Requirements:
*Salary Range: $26/hr with Medical, Vision, and Dental Benefits
-
Technology Field Support Tech
Only for registered members Lenexa, KS
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Desktop Support Tech I
Only for registered members Lenexa, KS
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Technology Support Tech III
Only for registered members Instructional Support Center
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Technology Support Tech II
Only for registered members Instructional Support Center
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Technology Field Support Tech
Only for registered members Lenexa
-
Technology Field Support Tech
Only for registered members Lenexa
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Desktop Support Tech I
Only for registered members Lenexa
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Desktop Support Tech I
Full time Only for registered members Lenexa
-
Surgical Support Service Tech
Only for registered members Overland Park
-
Surgical Support Service Tech
Only for registered members Overland Park, KS
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Plant Support Tech
Only for registered members Olathe, KS
-
Surgical Support Services Tech
Only for registered members Olathe Hospital
-
Surgical Services Support Tech
Full time Only for registered members Olathe
-
Desktop Support Tech I
Full time Only for registered members Olathe
-
Maintenance Tech Support Coordinator
Full time Only for registered members Olathe
-
Surgical Support Services Tech
Only for registered members Olathe
-
Desktop Support Tech I
Full time Only for registered members Olathe
-
Surgical Services Support Tech
Only for registered members Olathe, KS
-
Surgical Support Services Tech
Only for registered members Olathe, KS
-
Surgical Support Services Tech
Full time Only for registered members Olathe
