Senior Account Manager - New York, United States - Critical Mass

    Critical Mass
    Critical Mass New York, United States

    3 weeks ago

    Default job background
    Description
    Join us as a Senior Account Manager, where you'll be the driving force behind our client relationships.

    You're eager to expand and nurture these connections, and you'll have the backing and strategic guidance from our Account Director or Client Partner.

    With responsibility for client satisfaction, revenue growth, and business profitability, you'll thrive under the challenge.

    Crucially, you'll also play a leadership role within our agency, earning the trust of our clientsranging from mid to senior levelsas their go-to advisor for outstanding digital experiences.


    You Will:
    Manage, and own the success and satisfaction of the client relationshipLead projects and initiatives to deliveryCreate opportunities for deeper collaboration and interaction that reinforces the clients status as an innovative participant in the creation of cutting-edge solutionsProvide Critical Mass internal teams with appropriate insight into clients strategic business initiativesHave a point of view on industry structure, trends, initiatives, best practises, and solutions, and you have the confidence to speak up and express your point of viewProvide Critical Mass Executive Sponsor, VP, Client Partner, or Account Director with insights into organizational opportunities for cross and up-sell opportunitiesOversee the development of detailed proposals and statements of work with the support of core team members including an Account Director, VP, Client Partner, or member of the executive management teamParticipate in weekly client discussions with a level of polish and formalityProactively sell and manage customer expectations and communicate project and profit risks to internal team

    You Have:4-5 years of Account Management experience in a Digital Marketing AgencyProven success with complex clients, generating annual services revenues exceeding $2 million eachExperience in customer loyalty initiatives, database marketing, and direct mail campaignsSolid understanding of user-centric digital product design principlesExperience working in a complex integrated agency team (IAT) environment in a fast-moving settingExpertise as a product or category specialist, preferably in automotiveExperience working on 360 / integrated campaigns, ideally at lead creative or digital agenciesUnderstanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologiesProficiency in project management and digital mediaStrong negotiation and leadership skillsExceptional interpersonal skills, adept at building consensus and fostering team spiritAbility to juggle multiple tasks simultaneouslyTeam-oriented mindset, with a knack for collaborationCreative problem-solving skills and a keen analytical mindNice to have:Automotive experienceWhat We OfferGlobal maternity and parental leaveCompetitive benefits packagesVacation, compassionate leave, wellness days, and flex daysAccess to online services for families and new parentsExtensive winter holiday office closuresSummer Fridays (off at 3:00 PM local time every Friday)Diversity and Inclusion Board with 15 affinity groupsEnterprise-wide employee discountsThe Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible CM new hires & employees are the future of our organization, and we want to set you up for long-term success.

    In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.


    The ask stems from our want to:

    Strengthen opportunity for continuous learningImprove collaboration and team relationshipsIncrease employee engagementWe understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

    #J-18808-Ljbffr