Agent Engagement Manager - San Francisco - EliteGen Enterprise LLC

    EliteGen Enterprise LLC
    EliteGen Enterprise LLC San Francisco

    6 days ago

    Description

    Job Description:
    Our client, a domain-specific AI company serving the insurance industry, is seeking an Agent Engagement Manager (AEM).
    The Agent Engagement Managers' mission is to ensure enterprise customers achieve rapid, measurable value from the platform.

    This role sits at the intersection of pre-sales and post-sales-partnering with Account Executives during evaluations to scope use cases, then owning end-to-end delivery from kickoff through go-live and adoption.

    Following initial deployment, the AEM works closely with Customer Success to drive expansion across additional workflows and products.

    Responsibilities:
    Own enterprise customer implementations end-to-end, including kickoff, discovery, solution design, configuration, testing, go-live, and post-launch hypercare.
    Lead kickoff meetings and workshops with customer stakeholders across business and technical teams.
    Develop project plans, manage timelines, and ensure delivery against agreed milestones.
    Partner closely with Engineering to scope integrations and troubleshoot technical issues.
    Drive adoption by building training programs, identifying internal champions, and supporting workflow change.
    Navigate objections, organizational resistance, and competing priorities to keep projects moving forward.
    Identify expansion opportunities and partner with Sales on upsell and cross-sell efforts.
    Translate customer feedback into actionable product insights and advocate for customer needs internally.
    Build and document scalable delivery playbooks, templates, and best practices to accelerate future implementations.
    Core Competencies
    Implementation & Program Management
    Proven experience leading complex SaaS or AI deployments for enterprise customers, managing scope, timelines, dependencies, and stakeholder alignment. Comfortable with project governance structures such as steering committees, status reporting, and risk/issue tracking.
    Technical Fluency
    Able to engage credibly in discussions around APIs, integrations, data pipelines, and security or compliance requirements.

    Does not need to write code, but can translate business needs into technical requirements in partnership with engineers and solutions architects.

    Consultative Discovery & Solution Design
    Skilled at running workshops to uncover pain points, map workflows, and define use cases. Able to produce artifacts such as journey maps, process flows, and PRDs that align customer goals with platform capabilities.
    Executive Communication & Presentation
    Comfortable commanding a room-whether leading kickoff meetings, delivering steering committee updates, or training end users. Able to tailor messaging appropriately for audiences ranging from IT teams to the C-suite.
    Objection Handling & Change Management
    Experienced in addressing skepticism, navigating resistance, and driving adoption through training, enablement, and champion-building. Understands that successful software delivery requires behavior change as well as technical execution.
    Startup Builder Mindset
    Thrives in ambiguous environments, builds processes from scratch, wears multiple hats, and takes ownership without waiting for direction.

    Qualifications:
    3+ years of experience in management consulting, ideally at a top-tier firm (e.g., Bain, McKinsey, BCG), with at least one promotion during tenureBachelor's degree from a top 50 university
    Insurance industry experience (consulting, insurtech, or traditional carriers) strongly preferred
    Strong interest in building AI-powered workflows and applied AI solutions is required
    Ability to clearly explain technical concepts to non-technical stakeholders

    Required Skills:

    • Messaging
    • Adoption
    • Driving
    • Pipelines
    • Program Management
    • Architects
    • Milestones
    • Compliance
    • Structures
    • Templates
    • Training Programs
    • Ownership
    • Scratch
    • Consulting
    • Timelines
    • Workshops
    • Change Management
    • Insurance
    • Security
    • Software
    • Testing
    • Design
    • Engineering
    • Business
    • Training
    • Sales
    • Communication

  • Work in company

    Engagement Manager

    Only for registered members

    We are seeking our first Engagement Manager at FurtherAI. · This is a high-impact role based full-time, in-person in San Francisco. · You will onboard and support customers, · ensure they succeed with our AI Teammates, · and maintain and grow a book of business.Own customer onboa ...

    San Francisco, CA

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic executive-level engagement. · Strong technical foundation in biological or life science ...

    San Francisco

    2 weeks ago

  • Work in company

    Engagement Manager

    Only for registered members

    We provide specialized fund administration services for Managers and General Partners of private equity funds. · Maintain frequent client contact to keep abreast of ongoing fund activitiesBachelor's Degree required (Finance/Accounting/Economics concentration preferred)1 year as m ...

    San Francisco, CA

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    We're looking for an exceptional Engagement Manager to drive the adoption of Reflection's technology across enterprises. · You will own the end-to-end AI deployment lifecycle, from identifying high-value use cases to driving organizational change and scaled adoption. · ...

    San Francisco

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    HireNow Staffing is partnering with an innovative life sciences software company to find a seasoned Engagement Manager for strategic customer relationships and complex deployments of their scientific platform. · ...

    San Francisco, California, United States

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    We are seeking our first Engagement Manager at FurtherAI. This is a high-impact role based full-time in San Francisco. · You will onboard and support customers, ensure they succeed with our AI Teammates, and maintain and grow a book of business. · Why Join FurtherAI?High Impact:A ...

    San Francisco

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    This is a high-impact role for a top-tier business operator who thrives in a hands-on environment and wants to sit at the center of customers, product, and execution. · ...

    San Francisco

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    We're looking for an exceptional Engagement Manager to drive the adoption of Reflection's technology across enterprises. Support technical discovery sessions to understand customer requirements. · Enable Forward Deployed Engineers during project delivery by navigating organizatio ...

    San Francisco, CA

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    We are an applied AI lab building end-to-end software agents. · At Cognition, customers are our highest priority. Engagement Managers (EMs) drive deep adoption and success across our most important enterprise accounts. ...

    San Francisco

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    MongoDB Engagement Managers are quota-carrying Professional Services Sales roles. · They utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of Mon ...

    San Francisco, CA

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    We build AI agents that help world-class companies hire with radically more speed and precision. · ...

    San Francisco

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    As the Collections Strategy Engagement Manager you will lead the design testing and optimization of end to end collections and recoveries strategies across early and late buckets. · ...

    San Francisco

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    +Job summary · Hive is looking for an Engagement Manager to oversee the successful execution of our diverse set of Hive Data projects. The ideal candidate has strong generalist skills and a proven background of leadership. · +Plan, manage, and execute client projects flawlessly. ...

    San Francisco

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    Manage product analytics strategies for digital products. · ...

    San Francisco, California, United States

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    Mercor is creating a new category of work where expertise powers AI advancement. · ...

    San Francisco

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    We are building a next-generation Scientific Physical AI platform that combines AI, robotics, and biology to fundamentally change how life science research is done.This is a bold mission aimed at transforming scientific discovery. · ...

    San Francisco

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    We partner with leading AI labs and enterprises to provide human intelligence essential to AI development. You'll work alongside researchers, operators, and AI companies at the forefront of shaping systems that redefine society. · Mercor is creating a new category of work where e ...

    San Francisco

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    As an Engagement Manager, you will own key customer relationships across application-layer companies. · ...

    San Francisco Full time

    2 weeks ago

  • Work in company

    Engagement manager

    Only for registered members

    About WRITER is where the world's leading enterprises orchestrate AI-powered work. · We don't make hiring or employment decisions based on race, color, religion, · creed, gender, · national origin, · age, · disability, · veteran status, · marital status,pregnancy sex ,gender expr ...

    San Francisco $141,500 - $198,900 (USD)

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    MongoDB Engagement Managers are quota-carrying Professional Services Sales roles. They utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of Mongo ...

    San Francisco $105,000 - $206,000 (USD) Full time

    1 week ago

  • Work in company Remote job

    Engagement Manager

    Only for registered members

    We are seeking a Professional Services Engagement Manager to drive the successful implementation of our enterprise SaaS solutions within customer environments. · ...

    San Francisco, CA

    1 month ago

Jobs
>
Agent engagement manager
>
Jobs for Agent engagement manager in San Francisco