- Check in customers using computer programs and equipment and provide guests with directions to their room.
- Answering phones and transfer calls accordingly.
- Inform customers of all on-site amenities and any relevant information that is needed to use them.
- Handle and resolve guest complaints.
- Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
- Stock and maintain gift shop area clean.
- Invoice and bill guests for their stay and services used.
- Communicate with guests to better understand their individual needs to provide them with the best service possible.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to remain calm while under pressure
- Ability to work cohesively as part of a team.
- Ability to stand for most of your shift.
- Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
- Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift.
- At least one-year Front Desk Experience as Guest Services Agent, or two years' experience in the Hospitality field.
- Experience with Marriott Full-Service PMS systems preferred.
- High School or GED required
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Front Office - Arizona City - Ensemble Real Estate Services
Description
Delta Hotels by Marriott Phoenix Mesa
Front Desk Agent (full-time and part-time)
Summary/Objective
A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
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Front Office
Only for registered members Phoenix
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Front Office Coordinator
Only for registered members Phoenix
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Front Office Supervisor
Only for registered members Phoenix, AZ
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Front Office Manager
Only for registered members Phoenix
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Front Office Representative
Only for registered members Phoenix
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Front Office Administrator
Only for registered members Phoenix
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Front Office Manager
Only for registered members Phoenix
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Front Office Manager
Only for registered members Phoenix
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Front Office Receptionist
Only for registered members Phoenix
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Front Office Specialist
Full time Only for registered members Phoenix
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Front Office Manager
Only for registered members Phoenix
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Front Office Manager
Only for registered members Phoenix
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Front Office Representative
Only for registered members Phoenix
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Front Office Manager
Only for registered members Phoenix, AZ
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Front Office Supervisor
Only for registered members Phoenix
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Front Office Receptionist
Only for registered members Phoenix
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Front Office Administrator
Only for registered members Phoenix, Arizona, United States
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Front Office Receptionist
Only for registered members Phoenix, AZ, US
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Front Office Manager
Only for registered members Phoenix, Arizona, , United States
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Front Office Supervisor
Only for registered members Phoenix
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Front Office Representative
Only for registered members Phoenix