IT Program Manager-Open Level with Security Clearance - Herndon, VA, United States - SilverEdge

SilverEdge Herndon, VA, United States

Found in: Dice One Red US C2 - 1 day ago

Technology / Internet

Description

Overview SilverEdge is seeking candidates for the position of IT Program Manager

Collect, format, and analyze data from multiple systems for dashboard and reporting tools
Develop and maintain dashboards using technologies like PowerBI and ServiceNow
Interface with counterparts across the enterprise to address issues
Serve as the Quality-of-Service (QoS) representative for the assigned area, monitor QoS feedback, and participate in related sessions
Attend meetings as directed
Prepare recurring and ad hoc briefings or documents for dissemination
Respond to inputs in the feedback tool
Manage meeting invites, agendas, minutes, and action tracking
Assist in defining reporting requirements
Confirm data accuracy using measurement systems analysis (MSA)
Work tactically while thinking strategically
Provide daily, weekly, and monthly call metrics
Provide location support team summaries
Provide weekly status reports on hardware and software procurements
Support strategic priority teams with data and insight
Support automation efforts
Understand existing tools, systems, processes, and procedures
Support ad-hoc analytic requests

Responsibilities

Experience with data visualization tools like PowerBI
Experience with ServiceNow for incident management and reporting
Proficiency in Microsoft Office tools
Ability to comprehend and analyze qualitative and quantitative data
Experience in developing surveys and identifying improvement opportunities
Strong writing and communication skills
Ability to plan and facilitate large group meetings
Analytical skills to collect, organize, and present data
Big picture thinking aligned with strategic goals
Organizational skills to manage multiple projects simultaneously
Ability to articulate complex ideas
Ability to work independently and lead teams effectively

Security Clearance:
Active, in-scope US Government issued Top Secret Clearance w/ FS Poly Due to contract requirements, US Citizenship is required
Qualifications

Experience in IT support for various environments
Ability to connect business performance to financials
Experience in IT support, management, logistics, procurement, or asset management
Ability to build consensus across diverse viewpoints

Certifications:
ITIL, PM Certification.

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