Implementation Specialist - Santa Monica, United States - Mammoth Media

Description

Title:

Implementation SpecialistReporting to: CPOWho are we?At Mammoth, we're on a mission to revolutionize marketing for Consumer Packaged Goods (CPG) brands in retail.

Our cutting-edge technology, VTAGZ, is a Direct-to-Retail SaaS Platform that empowers brands to gain valuable insights into their marketing efforts, understand consumer sentiments, and enhance connections effortlessly.

With features like granular attribution, first-party data analysis, and direct consumer connectivity, VTAGZ helps brands navigate the retail landscape with precision.

We're dedicated to answering a critical question for brands:
'Is my digital content genuinely driving sales?Founded in Los Angeles, Mammoth is backed by Greylock Partners (Discord, Roblox, Coinbase) and was incubated by Science Inc (Dollar Shave Club, PlayVS, Liquid Death).Why are we hiring?We're looking for an Implementation Specialist to join our team. You'll play an active role in the product operations and implementation processes ensuring seamless integration and utilization of the platform for our clients.

You'll receive continuous education and opportunities to explore your strengths, grow and be mentored, working directly with the CPO and COO.

Key ResponsibilitiesDevelop a strong understanding of and ability to troubleshoot company products, services and systemsEngage with new VTAGZ Platform users to ensure a seamless onboarding experience, walking users through product features and customizing to their needsAnalyze user interactions, identify areas of improvement, and provide actionable recommendations to enhance the overall customer experienceCoordinate product needs between clients and our Product and Engineering teamsCommunicate product updates to Customer Success team and clientsSupport VTAGZ growth initiatives and contribute to the development of customer success strategiesOwn operational tasks like managing user inquiries and receipt processingMaintain regular communication with your manager

Qualifications

Keen interest in digital products, with a desire to learn more about Product, Customer Success and OperationsProficiency in Microsoft ExcelApproachable, upbeat, and friendly demeanorStrong organizational and communication skillsExceptional follow-up abilities and a commitment to delivering resultsProactive self learner

Mammoth is proud to be an equal opportunity workplace that's committed to engaging a variety of backgrounds, perspectives, and skill sets.

If you think you're a good fit for our vision and values and want to be a key part of riding the next big wave in the technology industry, we'd love to hear from you
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