- Welcome and greet patients and visitors
- Maintain a professional composed demeanor
- Comfort patients by anticipating patients' anxieties; answering patients' questions
- Follow physician appointment templates
- Assess schedule conflicts and problems with recommendations for solutions
- Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
- Collect co-pays and patient payments
- Work with the nurses to coordinate total patient care
- Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received
- Minimum 1 year as a medical office receptionist
- Minimum 3 years customer services experience
- High level of listening skills
- Ability to communicate accurately and concisely
- Excellent interpersonal skills
- Aptitude to work independently and demonstrate good judgment
- Ability to work in a high standard, stressful environment
- Must be available to work weekends and overtime as needed
- Must be available to rotate to RMANJ satellite offices as needed
Patient Services Coordinator - Basking Ridge, United States - RMA Network
Description
Basking Ridge
Basking Ridge, NJ 07920, USA
Description
We are currently seeking a Full-Time Front Desk/ Patient Services Coordinator to join our growing team in Basking Ridge, NJ. Scheduled work hours are Thursday-Monday from 5:30am -1:30pm (every weekend).
This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.
Responsibilities include:
Skills & Requirements: