Customer Service Professional - San Francisco, United States - Protocol Labs

Description

Customer Service Role at Protocol Labs

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As the first point of contact, you will be responsible for delivering prompt and accurate information and assistance.

About the Job:

• This is a customer-facing role where you will interact with clients via phone, email, or chat.
• You will provide detailed product and service information while ensuring a high level of customer satisfaction.
• Maintain and update customer records in our database accurately.
• Escalate complex issues to management as necessary.

Salary and Benefits:

• The estimated salary for this position is $50,000-$65,000 per year, based on experience and qualifications.
• A competitive compensation package including health insurance, paid time off, and opportunities for growth.

Requirements:

• High school diploma or equivalent; additional education beneficial.
• Prior experience in customer service or a related field.
• Excellent communication skills both written and verbal.
• Ability to handle challenging situations professionally.