- Assist in the provision of crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons presenting for Mobile Crisis Services.
- Assist in the facilitation of stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.
- Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family.
- Maintain on-call availability by work issued cell phone during scheduled shifts.
- Data reporting and analysis as a function of service quality improvement.
- Maintain confidentiality and comply with the code of ethics.
- Promote the Agency mission.
- Maintains consistent professional customer service.
- Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.
- Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.
- Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager.
- Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.
- Promote positive internal and external relationships.
- Other duties as assigned by supervisor.
- Adhere to all policies, procedures, and protocols.
- Gathers appropriate documentation and tracks outcomes.
- Maintain customer files inputted into CAPTAIN
- Complete required progress reports on time.
- Participates in organizational committee structures as appropriate.
- Participates in organizational and divisional management systems.
- Bachelor's Degree in a human services field.
- Experience in Crisis Intervention with the Mentally Ill population required.
- Possess a working knowledge of community services and agencies
- Has knowledge and skills necessary to modify interventions and care according to the customer's age.
- Excellent oral; written communications skills
- Ability to work as part of a team required.
- Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment.
- Bilingual (Spanish) preferred.
- Must be able to always provide consistent even tempered customer service
- Must be able to work evenings, nights, weekends and holidays.
- Valid Driver's License and reliable transportation
- Ability to lift up to 50 pounds with or without reasonable accommodation.
- Completes all OMH requirements.
- Must maintain a working telephone
- Must be able to provide proof of Covid vaccine.
- Works compassionately with a diverse population
- Experience navigating community programs
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crisis worker 1 - Dunkirk, United States - Chautauqua Opportunities
Description
CRISIS WORKER 1Dunkirk, NY )
Description
Position Data:
Title:
Crisis Worker I
Grade:6Status:
Non-Exempt
Reports to:
Intensive Services Coordinator
Basic Function or Position Summary:
Provide Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm - 8 am on weekdays and 24 hours on weekends and holidays.
Security Clearance:
Level 1 V,A,C,R
Requirements
Position Responsibilities and Specific Duties:
Key Working Relationships:
A
Internal:
Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, and other COI staff
B
External:
Emergency service providers such as police departments, hospital emergency department, hotline services, other mental health providers, and human service professionals.
Supervisory Scope:
This job has no supervisory responsibilities.
Organizational Responsibilities:
Knowledge, Skills Required:
Special Requirements, if any:
