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    Underwriting QA - Dallas, United States - Hippo Enterprises Inc.

    Hippo Enterprises Inc.
    Hippo Enterprises Inc. Dallas, United States

    4 weeks ago

    Default job background
    Description


    Role:
    Underwriting QA (

    Quality Assurance)

    Manager


    Location:
    Austin, TX / Dallas, TX (Hybrid)


    Reports to :
    Director, Insurance

    Oper

    ations


    About Hippo:


    Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.

    Hippo built the world's first home protection platform.

    We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home.

    Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don't have.

    Simply put, Hippo exists to protect the joy of homeownership

    About This

    Role:
    Hippo is seeking a detail-oriented and analytical Internal Underwriting Audit & Quality assurance Specialist to join our team. In this role, you will develop the program review standards for operational, underwriting, financial and compliance areas.

    In partnership with key internal stakeholders, this position will evaluate business processes and controls to identify gaps and risks. The role is responsible for establishing and implementing


    independent audits of underwriting files, identifying areas for improvement, and collaborating with underwriters to ensure adherence to Company Policies and Procedures.


    What You'll Do:
    Conduct comprehensive audits of a sample of homeowners insurance underwriting files, focusing on accuracy, completeness, and adherence to company policies and procedures

    Building an audit function from the ground up

    Identify trends and opportunities for improvement in underwriting processes

    Develop and recommend corrective action plans to address identified issues

    Document and report audit findings, including detailed reports with recommendations for improvement

    Participate in the development and implementation of new and improved underwriting procedures

    Collaborate with claims adjusters, underwriting, and other departments to ensure consistent and accurate underwriting

    Maintain a strong understanding of homeowners insurance policies, industry regulations, and best practices

    Stay current on relevant software and technology used in the underwriting function

    Create and execute audit plans. Provide regular well-structured and actionable reports with audit findings

    Manage the Large Loss review process to maintain the feedback loop to underwriting from the largest claims

    Analyze causes of and respond to customer complaints. Provide regular reports on the insights and engage relevant stakeholders across the organization to improve the customer experience

    Must Haves:

    • 7 years of experience in leading program audits within the P&C Insurance industry
    Bachelor's degree in Business, Insurance, Finance, Economics, Statistics, or related field

    Expertise in audits for MGA's, Direct Insurers, and Reinsurers

    Strong analytical and problem-solving skills with the ability to identify and diagnose root causes of errors and areas for improvement

    Understanding of homeowners insurance policies and regulations

    Experience building relationships and collaborating with managers, risk analysts, and other stakeholders to address quality assurance issues and implement decisions

    Strong understanding of underwriting principles, practices, and regulatory requirements

    Experience responding to DOI and BBB complaints

    Comfortable leading regular internal audits and risk assessments to identify and address risk across multiple disciplines

    Excellent attention to detail and accuracy

    Effective communicator with all levels of an organization

    A background in Underwriting and/or Claims is preferred

    Strong intellectual curiosity and a desire to learn how to help others solve problems

    Flexible and willing to do what is needed to get great work done

    A natural inclination to work within a culture that is fast-paced and dynamic


    Nice To Have:
    Design Thinking, Six Sigma, or similar process improvement

    methodology

    experience (a plus)


    Benefits and Perks:
    Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:


    Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families.

    We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)

    Training and Career Growth - Training and internal career growth opportunities

    Flexible Time Off - You know when and how you should recharge

    Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers


    Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

    Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation.

    Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.

    #J-18808-Ljbffr
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