PART TIME Call Center Specialist - Grand Rapids, United States - Davenport University

Description

This role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, and making appointment confirmation calls.

Additionally this role will make outbound sales calls to prospective students, answer inbound questions and/or transfer calls to another department as appropriate.

These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.

• Someone with an eye for detail. While keeping everything moving, you also catch the little things that make all the difference.
• A collaborator and contributor to team goals, willing to support others on the team to ensure progress toward our common objectives.
• Someone who thrives in a fast-paced culture. Despite a busy task list, you're organized and productive.
• Curious about technology and leveraging its potential to meet goals more effectively, and provide better data for decision-making.

• Generate new student enrollment applications by providing information on University degree programs.
• Market the University to qualified prospective students, secure the admissions application and set follow-up appointments with appropriate University representatives utilizing current technology.
• Provides thorough follow-up with assigned prospective students through the recruitment/admissions cycle.
• Responsible for scheduling and coordinating appointments; blocks and unblocks schedules; documents and makes calendar changes; monitors schedules for overbooking; follows-up on missed appointments.
• Fill requests for marketing collateral, collateral information etc.
• Maintains, processes and manipulates data on a personal computer/mainframe using customer relationship marketing (CRM), word processing, data base, and spreadsheet software.
• Adhere to FERPA rules and regulations.

• High School Diploma required. Bachelor's degree preferred.
• Previous call center experience preferred.
• Sales skills/sales experience required.
• Ability to communicate persuasively and effectively utilizing office equipment and current technology including phone systems, online chat, video chat and more.
• Excellent interpersonal, communication and presentation skills, both written and oral which transcends to diverse audiences.
• Demonstrated ability to multi-task and process large amounts of information quickly in a fast-paced environment.
• Demonstrated ability to work accurately and effectively with computerized data systems.
• Demonstrated ability to utilize customer relationship management software.
• Demonstrated ability to type (35 wpm) in complete sentences.

• Your Bachelor's degree and relevant work experience.
• Experience with Banner.
• Previous experience in a call center environment

• Freedom to grow. We offer free or reduced tuition for staff, spouses and dependents. Nationally recognized internal training and leadership programs, and career development. Is your program not available at DU? Ask about Tuition Assistance.
• A caring culture DU values work-life balance and offers generous and flexible paid time off, 403(b) with an employer contribution plus the opportunity for an additional employer match with an employee contribution, paid volunteer time off, relocation benefits and more...
• A Healthier U. W