Sr. Network Operation Engineer - Plano, TX, United States - Orangepeople

Description

Do you have a passion for innovation? Are you excited to leverage cutting-edge technology to solve big business problems? At OrangePeople we consult for some of the most prestigious brands in the world.

Network Operation Engineer (Bilingual Japanese) will need to manage all aspects of the network operations including vendors and partners to achieve goals on network operation services with an enthusiastic willingness to contribute.

Must have rich experience managing enterprise networks, architecture design, implementation, migration, and operation management, which may involve the following technologies: LAN, WAN, Wireless, Network Security, Audio Visual, Voice systems, Server/Storage/Backup systems, etc.

Requires supporting 24x7x365 network operation service management and may need to join the team on various shifts including holidays, weekends, and evenings in case of severe network incidents.

Manage customer relationships including contracts and service level agreements and is responsible for building and maintaining relationships with key customers.

This position will provide leadership, guidance, and direction to leads, network operation support staff members, be the escalation point for customer inquiries, and provide high-quality customer support.

Serve as an escalation point to resolve network operation issues and coordinate resolution of high-impact issues.

Take over network operation support fully from the network implementation team after the cutover/change of the new network environment.

Take ownership of network service delivery and be responsible for providing excellent network operation services to customers and achieving the organization's goals.

Coordinate service delivery functions with operational activities, resources, and processes that provide support for troubleshooting, maintenance, provisioning, and technical assistance.

Have the authority to make quick decisions to resolve customer issues and work with various teams to identify issues and implement measures from a network service delivery perspective.

Create trouble reports and route cause analysis in the event of major outages.
Leads defined and regular reporting sessions to meet performance targets.
Responsible for providing a reporting support platform for services that enhance customer operations.
Keep management informed of project progress and problems, particularly as needed to change in schedule, resources, and scopes.
Prepares cost estimates for staff resources, vendors, consultants, hardware, and service costs (i.e. Manage issues, risks, change controls, and status reporting.
Communicates project status regularly to the management and project stakeholders.
Provide decision support for project sponsors, decision-makers, and stakeholders involved in network operation management.

Japanese/English bilingual.
~7+ years of hands-on work within large-scale enterprise networking environments.
~ Fundamentals of Networking and demonstrated experience supporting large-scale enterprise network environments.
~ Good level of understanding of TCP/IP routing and switching, along with network design best practices (CCNP Level).
~ Network Security (Firewall, NAC, etc.), Switching topologies on both Wired/Wireless networks, and Cloud/Virtual networking (CCNP Level).
~ Excellent Microsoft Office skills, including products and web-based business applications.

This job operates in a professional office environment, which may include working remotely. This role routinely uses standard office equipment.

This is a full-time position. Occasional evening and weekend work may be required as job duties demand.


Travel:
~ This position requires up to 20% travel. Some of the travels are international.

Dental Insurance.
~ We are an equal opportunity employer and value diversity, equality, inclusion, and respect for people.
~ The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
Contribute content and collaborate via the OP-Wiki/Knowledge Base.
Provide status reports to OP Account Management as requested.

OrangePeople is an Enterprise Architecture and Project Management solutions company.

Our most valuable asset is our people:
dynamic, creative thinkers, who are passionate about doing quality work.

As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education.

An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.