Senior Manager, Enablement Quality Insights - Lexington
1 month ago
Job summary:
The Senior Manager of the Enablement Quality Insights team will need to build the quality insights program used to measure agent success in buyer & seller support and policy enforcement across a globally distributed outsourced workforce. You'll need to develop, implement, and oversee strategic QA processes,delivering deep and actionable insights directly to internal customers and other partners at Etsy.
- You'll be stepping into an opportunity where you'll have full autonomy to shape, own,
and deliver a clear QA strategy that has the potential to make a significant
and material difference to the Etsy user experience.
Job description
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