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IT Support - Honolulu, United States - Alliance Personnel Inc
Description
Job Location:
Honolulu
Compensation:
$45K-$70K/year
Employment Type:
Direct Hire - Full Time
Work Schedule:
Monday-Friday 8am-5pm
Key Responsibilities:
30%
User Support
– Handle technical inquiries and trouble shoot for end users by visiting location or site of hardware and software issues.
This may include user account setup and management, and providing user guides.
20%
Infrastructure Setup and Maintenance
– Install and maintain infrastructure components, such as network devices and servers. This involves set up and configure equipment onsite, perform regular inspections and conduct maintenance tasks.
Also, respond to incidents and perform recovery operations when issues or failures occur.
20%
Software/License Support
– Provide support for the software/licenses used within our organization.
This includes operating systems, office suites, business applications, etc.
Also, install, configure, troubleshoot, and manage updates to assist in using software effectively.
20%
Incident Management
– Manage incidents and trouble shoot on-site, which includes receiving and categorizing issues, setting priorities, escalating if needed.
Collaborate with senior staff and relevant departments ensuring timely resolution of problems.
10%
Technical Documentation
– Create troubleshooting guides and technical documentation, which involves developing guides, manuals, and FAQ's to assist with problem-solving and providing resources to other support team members.
Required Skills and Qualifications:
Minimum Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Bachelor's degree in Information Technology, Computer Science or equivalent.
Possess at least five (5) years' experience or equivalent in Information Technology field, including at least three (3) years in enterprise technical support, IT support and IT Help Desk, as a technical engineer or similar role.
Possess knowledge of information technology, including infrastructure and networks, hardware, software, services, applications, security based on work experience.
Must be able to diagnose and troubleshoot technical issues.
Possess good understanding of computer systems, mobile devices and other tech products.
Possess excellent communication skills, verbal and written, in English and Japanese; must be able to provide step-by-step technical help.
Must be able to work independently and cooperatively with others, such as employees, business partners and customers in a professional and positive manner.
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