IT Systems Technician - Montgomery, United States - TalentBurst

TalentBurst Montgomery, United States

2 weeks ago

Description

Position Description

Serve as the 1st Point of Contact for clients and customers at Department of Finance
Perform general troubleshooting with customer via phone contact
Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
Route unresolved tickets to appropriate Tier 2 staff
Follow-up and update clients/customers and internal teams as appropriate
Follow, review, and update all Service Desk procedures.
Limited systems administration work
Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
Resolve, escalate and track customer service tickets through to resolution Skills Required
1 year Service/Help Desk experience
General knowledge of troubleshooting and Tier 1 application support
Great customer service skills
Excellent communication skills both written and verbal
Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up Skills Preferred Preferred/Bonus: Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software Experience Required
1 year Service/Help Desk experience
1 year knowledge of troubleshooting and Tier 1 application support Experience Preferred Education Required High school diploma with 1 year troubleshooting software (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems Education Preferred dditional Information Video interviews will be conducted followed by in person interviews for those selected. This is currently budgeted for 6 months as of now and can be extended as needed. Should a long-term need arise, this position would be available to convert to the merit system. This position does not offer sponsorship. Position will be full time, onsite in Montgomery, AL. No remote work would be considered.

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