Solutions Engineer - United States

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in ...

Job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in:

We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE). The primary objective of this role is to partner with Account Executives to guide prospective customers in their evaluation of our Parchment Pathways, Parchment Award, and Parchment Digital Badging solution sets.

Solutions Engineers are key technical advisors and product advocates, acting as the primary knowledge resource for the sales team. They must effectively communicate complex education and technology concepts to a variety of stakeholders, translating customer needs into tailored Parchment solutions.

What you'll do:

• Demonstrate Solutions: Deliver simple but engaging product demonstrations of Parchment's suite of services for all verticals, including Higher Ed and K-12.

• Customer Discovery: Discover and analyze individual customer goals and challenges to map them back to the appropriate Parchment product.

• Technical Leadership: Lead in-depth technical discussions with IT experts regarding platform architecture, web services (REST/JSON), and systems integration.

• Solution Architecture: Identify or develop solutions to address unique technical requirements and thoughtfully consider alternatives to arrive at the best recommendations.

• Documentation & Proposals: Understand and document customer requirements to support successful implementation, and assist proposal managers with technical elements of RFI/RFP responses.

• Product Feedback: Partner with Product Management to provide early feedback on features to ensure alignment with customer expectations.

• Team Contribution: Leverage prior experience to help the sales team achieve goals through mentorship, recruiting, onboarding, and sales enablement activities.

• Collaborative Pursuit: Work across geographies and with distributed teams in pursuit of company objectives.

What you will need to know/have:

• Education & Experience: Bachelor's degree required with proven academic technology and/or solutions engineering experience.

• Market Expertise: Experience in K-12 and/or Postsecondary education with expert fluency in the edtech market and SaaS business models.

• Technical Proficiency: Expert understanding of systems integration (LTI, APIs), XML/JSON, and relational databases.

• SIS Knowledge: Familiarity with Student Information Systems such as Oracle PeopleSoft, Ellucian, Workday, or PowerSchool.

• Tool Fluency: Proficiency in Salesforce, Responsive, and both Microsoft and Google Suites.

• Communication Skills: Articulate and compelling presentation skills with the ability to be both empathetic and firm regarding system capabilities.

• Professionalism: Organized, analytical, and self-motivated; able to handle a high volume of work and respond positively to feedback and coaching.

Travel & Location: Location is flexible, but requires access to a nearby airport and a willingness to travel (up to 40%).

Get in on all the awesome at Instructure

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles

• Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Annual learning and development stipends to support your growth

• The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.