Client Solutions Administrator I - Mount Gretna - LINKBANK

    LINKBANK
    LINKBANK Mount Gretna

    2 days ago

    Description
    :

    Company Summary:

    LINKBANK is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong, values-driven relationships. By prioritizing our values of live, integrity, nurture, and knowledge, LINKBANK aims to foster growth and trust within the communities it serves.

    General Responsibilities / Job Summary:

    • Deliver a unique and positive experience for visitors to the solution centers.
    • Achieve solution centers goals through accurate transaction processing and tailored client solutions.

    Essential Functions/Duties:

    • Promote Corporate Values: Embody LINKs values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities.
    • Client Service Excellence: Maintain a positive attitude and eagerness to learn while delivering top-notch client service.
    • Transaction Management: Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online.
    • Deposit Processing: Manage and log mail, night depository, and ATM deposits as needed.
    • Record Maintenance: Ensure compliance with Retail Operations Guidelines for record-keeping and audits.
    • Regulatory Forms: Accurately complete Currency Transaction Reports and Reg CC Forms.
    • Cash Management: Balance cash drawers and vault daily and maintain accurate audit records.
    • Cash Handling: Order and manage cash and coin shipments to/from the Federal Reserve.
    • Inventory Management: Order and manage supplies used in the Solution Centers.
    • Training Assistance: Help train new employees and interns.
    • Sales Support: Enhance the sales process by reviewing client profiles and referring clients for additional services.
    • Policy Adherence: Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes.
    • Other Duties: Perform additional tasks as assigned.
    Requirements:

    Minimum Qualifications:

    • Education: High School Diploma or equivalent.

    Knowledge/Skills/Abilities:

    • Multitasking: Manage multiple priorities effectively.
    • Detail-Oriented: Strong attention to detail and proactive problem-solving.
    • Banking Knowledge: Basic understanding of bank products and services.
    • Compliance: Adherence to policies and procedures.
    • Technical Skills: Proficiency with computers and Microsoft Windows.
    • Client Service: Excellent client service skills with patience and empathy.
    • Interpersonal Skills: Strong communication, leadership, and organizational abilities.
    • Attendance: Regular and Predictable attendance

    Experience:

    • Preferred: Prior teller experience or at least 1 year of cash handling and client service experience.

    Physical and Mental Job Requirements:

    • Communication: Clear verbal communication and comprehension.
    • Manual Dexterity: Ability to operate office equipment and computer terminals.
    • Physical Stamina: Capable of standing or walking for extended periods.
    • Visual Acuity: Sufficient vision for computer work.
    • Mobility: Coordination and lifting up-to 20 pounds as necessary.
    • Travel: Ability to travel to various bank locations as needed.

    Working Conditions:

    • Essential Functions above include reasonable accommodations, as applicable, under federal, state and local laws.

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