Warranty Parts Receiver - Minneapolis, United States - Capital Staffing Solutions, Inc.

Description

Manage the Warranty part return process from part receipt from dealer to part shipment to supplier. Standard work will include MDI (Managing for Daily Improvement) in which the candidate will be responsible for tracking and reporting on progress towards goals as well as bringing visibility to any issues or hurdles.

Responsibilities:

• Safety is important; this role requires the use of safety shoes, protective eye wear and gloves. Personal safety is part of our culture and following all safety guidelines is a must. This includes using overhead lifts or heists and forklifts.
• Accountability will be important in this role to manage time and processes, as this role requires a self-motivated person to ensure metrics and goals are met. This position will require standard work adherence and creation as processes need created and maintained, as well as escalation of issues and identifying process improvements.
• Customer Service Skills are critical, as this role provides support and interfaces with both our dealers, customers, adjacent teams, and the Claims Management team.
• Forklift Skills – this position requires use of standing forklift for approximately 10-15% of the time. Another requirement is the ability to lift 50lbs.
• Standard Work – organize warehouse with spirit of continual change and improvement, key aspects will be utilizing 5S, Lean thinking, and Managing for Daily Improvements (MDI). The position requires detailed process documentation, labeling of work areas, engagement with Vendor Recovery to ensure standard work is accurate and up to date.
• Part Shipping – This role must accurately and timely ship parts to suppliers in exchange for warranty credit and failure analysis. Parts shipment to suppliers should not exceed 30 days with a couple of exceptions.
• Part Receiving – Accurately and timely record and receive parts into electronic database, correctly matching component supplier and part number received. Parts to be received into system within 1-2 business days of receiving them.