Deputy Director - Athens, United States - University of Georgia

Description

Position Information

Classification Title Public Service Professional AC FLSA Faculty Rank Public Service Assistant Contract Type Fiscal (12 mo.) Tenure Status Non-Tenure Track Minimum Qualifications

Master's degree in higher education, business administration, public administration, hospitality, or related field is required.

Position Summary

The University of Georgia Center for Continuing Education and Hotel is seeking a Deputy Director.

This position direct reports to the Director of the Georgia Center and is a senior management position in the Georgia Center organization.

This individual is an energetic and enthusiastic leader with a successful and progressive record of administrative leadership in higher education and business.

The Deputy Director manages the hospitality and operations of the conference center, hotel, and amenities along with marketing and communications for the Georgia Center.

The Deputy Director assists the director with the development and execution of operational policies for the Georgia Center and serves as back-up to the director.

Additional Requirements

The successful candidate should meet the criteria for a public service appointment.

Relevant/Preferred Education, Experience, Licensure, and/or Certification

A terminal degree is preferred.

The position requires a strong knowledge and background in higher education, a working knowledge of hospitality management, and background in business operations.

Proficiency in managing staff, knowledge of scholarship, and managing/administering contracts/grants projects is preferred.

Preferred Knowledge, Skills, Abilities and/or Competencies

• Knowledge in the field of higher education administration and public administration or hospitality.
• Knowledge of higher education budget management and strong fiscal management
• Knowledge, skills, and abilities in:
• Managing complex projects including delegation and making decisions with resources and information available at the time.
• Providing supervision, decision making, delegation, communication (written and oral), organization, planning, problem solving, leadership skills
• Communicating effectively by writing, telephone and personal meeting situations
• Being organized, honest, and working well with others, and have an approachable personality.
• Working independently and efficiently.
• Encouraging, leading, and managing a team by example
• Ability to manage frequent change and embrace continuous process improvement.
• Ability to operate with confidentiality and discretion.
• Guests deserve privacy and respect whether in hotel or in conference center.
• Ability to envision and develop a spirit of customer service excellence across all areas.
• Ability to lead and manage change across the units (example: new technology selection/deployment; change in user experience; innovations in group bookings)
• Ability to represent director of Georgia Center in committees, meetings, as requested.
• Ability and desire to pursue external grant opportunities and to share scholarship as connected to the Georgia Center through collaborations with students/faculty/staff.
• Ability to write clearly and communicate to audiences on campus and with external customers.
• Ability to direct and review marketing and communications messages for brand alignment for UGA, PSO, and Georgia Center.
• Ability and confidence to make public presentations.
• Ability to work with a high level of creativity, enthusiasm, and flexibility.

Physical Demands

Ability to traverse the interior of the Georgia Center is required as part of daily inspections and rounds.

Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a responsibility of this position? Yes Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check.

You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Manage the operations of the Georgia Center to include hotel, food & beverage, sales & event management, and marketing & communications.

• Manage the operations of a 300,000 sq. ft. conference center with a hotel and two restaurants situated on the campus of the University of Georgia that serves as a gateway for guests to the university. Revenue in FY24 is $24M. Drive business strategies that show a return on investment and increase space utilization across the Georgia Center's physical assets.
• Effectively control costs and generate revenues to exceed budgeted bottom line expectations.
• Commit to hospitality as a service to guests visiting the University of Georgia or engaging in campus activities.
• Model an entrepreneurial spirit focused on delivering a high-quality experience through service and facilities.
• Develop and collaborate on an annual business plan for operations.

Percentage Of Time 40 Duties/Responsibilities

Lead a workforce to execute excellence and promote success of the entire Georgia Center including a strong retention, recruitment, and training culture and plans.

• Lead a workforce to execute outstanding client work with high levels of customer service, engagement, and excellence across all elements of the center by developing teams to promote success of the entire Georgia Center property. Develop and mentor effective team members to achieve both professional and personal growth.
• Manage manager of hotel, food and beverage, sales and event management, and marketing and communications. These four (4) managers engage a workforce of 150 FTE and 250 part-time or temporary employees.
• Develop a strong talent pipeline through recruitment, retention, training, and development to meet organizational goals and strategies.

Percentage Of Time 20 Duties/Responsibilities

Create and direct engagement with internships and student experiences, connecting UGA Hospitality and Food Industry Management students to serve in various departmental/divisional areas.

• Collaborate with UGA faculty on classroom student engagement or experiences that enhance instruction.
• Manage graduate research assistantship(s) in conference center to generate additional research, evaluation, and scholarship to inform business practice and external grant applications.

Percentage Of Time 10 Duties/Responsibilities

Direct evaluation of services to guide business planning and inform research.

Percentage Of Time 10 Duties/Responsibilities

Engage with UGA's public service mission and desire to serve the state of Georgia through experiences created at the Georgia Center and through collaborative grant opportunities.

• Commit to service in higher education administration for campus partnerships, assistance, engagement, and communication.

Percentage Of Time 10 Duties/Responsibilities

Engage in scholarship around the business operations of the Georgia Center and manage graduate research assistantship(s) to generate additional research, evaluation, and scholarship to inform business practice and external grant applications.

Percentage Of Time 10

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel?
• UGA Jobs
• Georgia Center Employment Page
• Georgia Center Talent Recruitment Brochure
• 
  

Indeed
* hCareers

• LinkedIn
• Facebook
• Department of Labor
• Goodwill
• From a current UGA employee
• Other

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR ).

The University of Georgia is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.