Guest Services Rep Days/Evenings Casual - Wheaton
3 weeks ago
Job summary
The Guest Services Rep reflects the mission, vision and values of NM adheres to the organization's Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards Provides reception assistance to visitors vendors patients of Marianjoy Rehabilitation Hospital answers screens directs internal external phone calls provides appropriate communications in emergency situations provides infection control screening for employees visitors vendors outpatients.
Welcomes outpatients visits vendors business partners directs them to proper location Follows hospital infection control screening procedures including taking temperatures asking screening questions Supervises volunteers assisting visitors vendors business partners Assures visiting hours visitation safety policies are enforced Utilizes EPIC electronic medical record daily patient room census Private Confidential patients allowed visitors based on current policy at any given time Provides wheelchairs escorts general information as needed Implements emergency procedures coordinating with safety team communicating via two-way radio Communicates service needs issues potential problems via request or two-way radio urgent matters security engineering housekeeping Receives delivers floral deliveries patient items dropped off front desk Processes delivers patient mail Mail discharged patients returned sender Provides room numbers ambulance medicare drivers as needed Utilizes front desk procedure guide clarify roles responsibilities Assures reception areas clean neat organized Project support offered departments
Job description
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