HSPD-12: Government Badging & Credentialing Specialist (Cheektowaga, NY - REF180

Job summary

Schedule appointments and/or service walk-in for Personal Identity Verification (PIV) Card Activations enrollments Certificate Updates PIN Resets Answering phone calls/email inquiries for all things related to PIV credentials and access control matters Coordinate conduct the enrollment process for PIV cards including verifying the identity of applicants collecting required documentation Manage appointments schedules to accommodate a steady flow of applicants while maintaining efficiency accuracy Ensure that all required documents forms are properly completed submitted according to established guidelines Verify authenticate provided documents information prevent fraudulent enrollment attempts Use approved verification methods ensure identity applicants before proceeding with enrollment Handle sensitive personal information utmost discretion adhere data protection regulations organizational security protocols Maintain security integrity collected data prevent unauthorized access disclosure Communicate clearly professionally with applicants explaining enrollment process required documents additional steps need follow Provide excellent customer service address questions concerns related enrollment Escalation management listening understanding responding customer needs expectations De-escalated problematic customer concerns maintaining calm friendly demeanor Maintain accurate records of enrollment including documentation each applicant information enrollment date issues encountered Prepare maintain spreadsheets tracking status new applicant contractor federal employee files Stay up date relevant policies regulations procedures related PIV card enrollment Participate training sessions enhance knowledge processes practices skills Qualifications Required Competencies Experience Microsoft Excel data management coordination reporting Ability adapt changing security procedures requirements Prior experience similar role customer service administrative position advantageous Attention detail strong organizational skills Excellent interpersonal communication skills Ability handle confidential Information discreet Attend local hiring events times month depending business need Perform other job-related duties assigned Education High School diploma GED certification Physical Requirements Role primarily involves sedentary work There may occasional instances stair climbing Periodic standing walking extended durations may be required Occasional activities reaching squatting bending pulling grasping holding lifting objects weighing lbs Requires typing most day Effective communication frequent periods talking listening Clearance Requirement U.S. citizenship is Active Public Trust/MBI clearance ability obtain one Starting salary range $47, 52, 500 depending experience Citizant offers competitive benefits package including Health Welfare benefit Medical dental vision insurance Life Disability Insurance 401(k) Generous Paid Time Off Flexible Spending Accounts Employee Assistance Program Tuition Assistance Professional Development Program Disclaimer Please note position applying part pipeline recruitment process means role not immediately available expected open near future We proactively seeking qualified candidates ensure prompt hiring process once position becomes available Your application will retained future consideration openings arise reach out you when hiring begins Thank interest patience Additional Information Citizant strives employer choice Washington metropolitan area associates accept challenging rewarding work receive excellent compensation benefits opportunity personal professional development Citizant Equal Opportunity Employer All qualified applicants will receive consideration employment without regard race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran disability status(

Job description