Case Management Coordinator - Warsaw - Qualified Recruiter, LLC

    Qualified Recruiter, LLC
    Description

    Job Description

    The Role

    We are seeking a detail-oriented professional to manage the end-to-end lifecycle of patient cases. You will serve as the critical link between healthcare providers, engineering teams, and production to ensure precise surgical planning and timely delivery.

    Key Responsibilities

    • Case Orchestration: Track active patient cases in cloud-based systems, collaborating with manufacturing to prioritize production and meet deadlines.
    • Technical Imaging Support: Download, review, and verify DICOM images; place anatomical landmarks for surgical planning and ensure protocols are met.
    • Stakeholder Liaison: Act as the primary contact for imaging centers, vendors, and internal departments (Engineering, Marketing, Sales).
    • Customer Education: Troubleshoot technical portal issues for healthcare professionals and educate them on product offerings.
    • Data Integrity: Manage new customer registrations and maintain accurate patient profiles within management systems.

    What You Bring

    • Experience: 3+ years in a patient-facing or customer-centric role.
    • Education: Bachelor's degree required (Life Sciences, Biomedical, Imaging, or Healthcare fields preferred).
    • Tech Savvy: Proficiency in cloud-based management systems and troubleshooting web portals; experience with DICOM is a plus.
    • Soft Skills: Exceptional professionalism, active listening, and the ability to prioritize a high volume of deadlines with limited supervision.
    • Communication: Strong interpersonal skills for collaborating across diverse functional teams.

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