Client Care Coordinator - Kirkland, WA
11 hours ago
Job description
Summary
A top-producing real estate team based in Kirkland is seeking a proactive, highly organized, and service-driven
Client Care Coordinator
to help deliver an exceptional 5-star client experience.
This is a hands-on, in-person role supporting a fast-paced, high-performing real estate business. The right candidate thrives on organization, communication, follow-through, and precision.
Attention to detail is critical. Small mistakes can impact timelines, client satisfaction, and brand reputation. We are looking for someone who naturally double-checks their work, anticipates potential issues before they arise, and takes pride in getting the details right.
Requirements
- Active Washington State real estate license (required at time of hire)
- Must live within 5 miles of Kirkland
Compensation:
$26–$32 per hour (DOE)
Responsibilities
*Client Experience & Relationship Management*
- Track and manage client referrals
- Oversee and grow 5-star online reviews
- Send client surveys and monitor feedback
- Manage home anniversary outreach and long-term client follow-up
- Coordinate thoughtful client gifts and appreciation touchpoints
- Assist with planning and executing client appreciation events
*Systems & CRM Management*
- Maintain and update CRM and task management systems
- Ensure database accuracy and organization
- Create, document, and improve internal workflows
- Support AI tool integration and automation initiatives
- Manage and optimize Google Business Profile
*Marketing & Administrative Support*
- Manage social media posting schedule
- Design flyers, brochures, and marketing materials
- Coordinate mailings and print campaigns
- Create and send quarterly Mailchimp e-newsletters
- Prepare and distribute market reports
- Assist with listing preparation
- Run local errands (materials, signage, and vendor coordination)
- Provide general administrative support as needed
Qualifications
- Active Washington State real estate license (required at time of hire)
- Must live within 5 miles of Kirkland
- Exceptional attention to detail and accuracy
- Strong organizational and time management skills
- Excellent written and verbal communication
- Comfortable using CRM systems and learning new technology
- Ability to manage multiple priorities without sacrificing quality
- Valid driver's license and reliable transportation
- Real estate administrative experience preferred but not required for the right candidate
About-our-team
We are a top-producing, relationship-driven real estate team serving Seattle's Eastside, including Kirkland, Bellevue, Redmond, and surrounding communities.
With a strong track record of consistent production and repeat business, our team is known for delivering a calm, strategic, and people-first client experience. We guide clients through buying, selling, and transitioning between homes with clarity and confidence — whether it's a first purchase, a move-up property, or a lifestyle-driven downsize.
Our business is built on referrals, reputation, and 5-star service. We operate with systems, precision, and high standards — and we believe excellence in the details is what protects and elevates our brand.
This role offers the opportunity to work inside a well-established, high-performing real estate business with meaningful growth potential. You will play a central role in shaping client experience, strengthening long-term relationships, and supporting continued expansion in one of the most competitive markets in the Pacific Northwest.
If you are motivated by ownership, impact, and being part of a business that is scaling with intention — this is an opportunity to grow alongside a respected Eastside brand
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