Information Technology Support Engineer - Addison, United States - Blue INK Security
4 weeks ago
Description
Job Title:
Junior IT Support Engineer
Location:
On-site (client location in Addison, TX)
About Us:
Blue INK Security is a leading cybersecurity firm dedicated to protecting organizations from evolving cyber threats. We specialize in designing, implementing, and managing robust security solutions tailored to our clients' needs.
Our team of security experts is committed to helping businesses safeguard their digital assets and maintain the highest standards of security.
Job Description:
We are seeking a proactive and enthusiastic Junior IT Support Engineer to support our client's IT infrastructure as a full-time 1099 contractor position with Blue INK Security.
50% on-site / 50% remote.
The ideal candidate will have a background in IT support, Help Desk, Networks, and hands-on experience with installing software or equipment, and a passion for staying ahead of emerging technology trends.
As an IT Support Engineer at Blue INK Security, you will play a pivotal role in designing, implementing, and maintaining IT solutions (desktop, server, network, etc.) for our client.
Key Responsibilities:
Communication Skills:
Exceptional communication and presentation skills are paramount for this role.
Ability to articulate complex technical concepts to non-technical audiences with patience and professionalism.
Our client is a reputable organization in a legal industry. Similar experience is a plus, but not required.
Infrastructure Support:
Assist in the maintenance and monitoring of servers, networks, databases, storage, and hardware/software inventory.
Provide basic troubleshooting and support for infrastructure-related issues.
End User Support:
Handle help desk inquiries and provide support for workstation setups, printer issues, and basic break/fix tasks.
Offer assistance during weekends and evenings as required, ensuring timely resolution of end-user concerns.
Software Deployment:
Support senior team members in software deployment activities, including product upgrades, migrations, and installations across the organization.
Data Backup Services:
Assist in managing backup schedules, ensuring encryption and security protocols, and performing basic testing and capacity management tasks.
Administer access permissions for data backup systems.
Cloud Services:
Provide basic support for Active Directory, Domain, DNS, and Email Filtering services under the guidance of senior team members.
Network Management:
Aid in monitoring network performance, firewalls, switches, and wireless access points.
Assist in basic troubleshooting and configuration tasks as directed by senior team members.
Reporting:
Assist in generating basic reports on ticket tracking, SLA metrics, and project updates.
Help compile service recommendations under the guidance of senior team members.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
Good understanding of IT infrastructure components and networking principles.
Strong problem-solving skills with a willingness to learn and grow in a dynamic IT environment.
Excellent communication skills and the ability to work collaboratively within a team.
Relevant certifications (e
g, CompTIA A+, Microsoft Certified:
Azure Fundamentals) are a plus.
Benefits:
Competitive pay commensurate with experience.
A supportive and collaborative work environment.
If you are a proactive and enthusiastic Junior IT Support Engineer with a track record of support IT environments with a dedication to keeping organizations secure, we invite you to apply for this position at Blue INK Security.
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