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- Establish a physical Customer Care Location (CCL) presence, fostering a culture aligned with KN behaviors and expectations while building strong internal relationships
- Demonstrate an agile mindset, lead by example, and embrace change, emphasizing attentive listening
- Manage working conditions to ensure a balanced and healthy work environment
- Communicate and translate the company's vision and targets effectively
- Act as the 'face of the company' for customers in the branch, emphasizing a customer-centric approach
- Prioritize digital services to enhance customer experience and encourage digital engagement
- Cultivate and maintain customer relationships, addressing client escalations and ensuring smooth customer onboarding
- Monitor customer satisfaction, collect feedback, and strive to achieve or exceed targeted customer retention rates
- Position Kuehne+Nagel as an employer of choice in the region, driving a positive human experience
- Understand and manage costs and profit drivers, drive business development, and ensure compliance with regional and national objectives, with a keen eye on market dynamics and competition
- Bachelor's Degree
- 5+ years of field sales in sea logistics freight forwarding
- Experience with logistics processes and solutions