Team Lead, Operations Support - Los Angeles - DFS Group

    DFS Group
    DFS Group Los Angeles

    1 week ago

    $14,980 - $19,710 (USD) per year
    Description
    What you'll be doing?
    We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS' store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function teams in their day to day jobs, and will serve as a key support to frontline Leaders-On-Duty (LOD) in resolving customer claims.
    Store Supplies Management
    • Assist, source & manage Purchasing Orders (POs) for location equipment, services, store supplies and resources
    • Manage all incoming invoices for AP Workflow processing
    • Ensure proper coding of all invoices to the relevant cost centers
    • Establish and maintain centralized systems and procedure reference manuals for key support role tasks in the location
    • Train all new Sales Associates on cashiering procedures
    • Review training need for existing Sales Associates and conduct refreshers as necessary
    Handle Customer Claims
    • Support frontline and Leader-On-Duty (LOD) in resolving customer claims
    • Review refund reconciliation and liaise with Loss Prevention for follow up
    Team Management
    • Supervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basis
    Ideal Candidate
    • Secondary School, High School Diploma or equivalent
    • 2 years' experience in cashiering and/or accounts payable; experience in leading and supervising teams preferred
    • Solution-based, energetic, team oriented, ability to multi-task, composed under pressure
    • Good leadership skills and able to work with a diverse team
    • Proficiency in Microsoft Office applications
    • Fluency in English language and other language(s) as required by location
    • Hourly Rate from $25.25 to $37.85

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