Customer Service Representative - Plano

Job summary

Ace Handyman Services of North Dallas is one of the fastest-growing home repair, maintenance, and improvement companies in the area. We're looking for a dynamic and customer-focused professional to join our team as a Customer Service Representative.

Responsibilities

• Serve as the first point of contact for incoming customer inquiries via phone, email, and web requests.
• Provide accurate job information, service education, and estimates; close sales over the phone.
• Schedule and dispatch craftsmen using company CRM and scheduling systems.
• Manage daily and weekly work schedules, ensuring optimal efficiency and customer satisfaction.
• Conduct post-service follow-up calls to ensure quality and resolve concerns.
• Accurately enter and maintain customer and job data in the CRM platform.
• Collaborate with the office team and craftsmen to ensure seamless handoffs from scheduling to job completion.
• Support light administrative tasks such as filing, invoicing, and materials coordination.

Qualifications

• 3–5 years of experience in customer service, scheduling, or inside sales.
• Strong written and verbal communication skills; professional phone presence.
• Tech-savvy with proficiency in Microsoft Office, Teams, and CRM systems (ServiceTitan experience is a plus).
• Basic understanding of digital marketing, social media management, or content creation.
• Excellent organizational and multitasking skills with strong attention to detail.
• Positive, self-motivated, and collaborative team player.
• Reliable transportation and valid driver's license required.

Job description