Officer - Operations - P5 (87544) - Morocco
1 month ago

Job Description
Visa Application Processing Scrutinize and collect visa application documents for processing Record and maintain all application data ensuring accuracy and timely entry into the system without errors Ensure timely completion of the visa application process within the specified Turn Around Time Customer Service and Support Attend customer/applicant queries through various channels including in-person email and telephone Inform applicants about available Value-Added Services and facilitate their delivery to customers Encourage applicants to provide feedback on services experiences at the application center Compliance Operations Management Handle cash bank transactions accurately ensuring adherence to established procedures Manage passport delivery logistics consulates applicants logistic companies Maintain strict compliance with standard operating procedures manuals ensuring consistency in processes Support Deputy Manager/Operations Manager executing World Bank projects Sustainability Promote judicious use of natural resources Adhere organisation environment health safety policies objectives guidelines ABMS Follow ABMS roles responsibilities details prescribed manual Understanding ethical standards importance integrity business practices
Job description
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