Senior Manager Retail - Melbourne CBD - VIC
2 days ago
Job description
Senior Retail Manager – Melbourne Park
Full Time | Levy Australia
- Lead the end-to-end retail food & beverage operation across Melbourne Park year-round
- Senior leadership role with accountability for performance, people, standards and commercial outcomes
- Key operational lead during major events, including the Australian Open, concerts and live sport
Levy is proud to deliver world-class food and beverage experiences across Melbourne Park — one of Australia's most iconic live entertainment precincts. Home to a year-round calendar of major sport, concerts and events, Melbourne Park demands operational excellence, adaptability and strong leadership at every level.
The Senior Retail Manager plays a critical role in leading the retail food and beverage operation across the precinct on a full-time, year-round basis, ensuring consistency, commercial performance and exceptional guest experience. While the Australian Open represents a significant peak trading period, this role is primarily focused on sustained operational leadership across all trading modes.
Roles & Responsibilities
Reporting to the Retail Operations Manager, the Senior Retail Manager will be responsible for:
The Position
- Lead the day-to-day retail food & beverage operation across Melbourne Park
- Act as 2IC to the Retail Operations Manager, with delegated authority during periods of absence
- Drive operational consistency, compliance and brand standards across all retail outlets
- Lead digital transformation initiatives, including POS systems and retail technology
- Deliver strong commercial outcomes, including sales targets, labour budgets and RPLH
- Oversee visual merchandising, food presentation and outlet readiness
- Ensure food safety, workplace health & safety and hygiene standards are met at all times
- Manage stock control, ordering processes and monthly stocktakes
- Minimise waste and optimise product availability and cost control
- Lead outlet branding, ticketing integration and consumer-facing initiatives
- Support planning and execution for major events and peak periods
The Person
You will be an experienced hospitality retail leader who thrives in complex, high-volume environments and brings a calm, solutions-focused approach to operations.
You will demonstrate:
- Proven experience in retail food & beverage or hospitality management
- Strong leadership capability with the ability to coach, develop and manage large teams
- Sound financial acumen, including budgeting, labour management and stock control
- Excellent communication skills and stakeholder management capability
- A strong understanding of food safety, WHS and compliance requirements
- Confidence working across both steady-state operations and high-intensity event periods
- Strong computer literacy and experience with POS and operational systems
- Flexibility to support a varied trading calendar, including major events
Qualifications & Requirements:
- Qualification in Hospitality or related field (preferred)
- Valid Responsible Service of Alcohol certificate
- Police check
- Demonstrated experience in retail concessions or quick-service operations
The Benefits
- Immediate access to 100+ retail discounts accessible from your mobile.
- Gain valuable experience and expand your skills in a fast-paced hospitality setting.
- Work alongside a diverse and passionate team dedicated to delivering excellence.
This is a full-time position with varied hours aligned to the Melbourne Park event calendar and operational requirements.
We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or -
Our people's unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.
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