Application Support Engineer - Winston-Salem, United States - Energy Jobline ZR

Description

Job Description

Application Support Engineer - Power Platform - Sheffield - Hybrid

Application Support Engineer

• The Role:

As an Application Support Engineer with this exciting Microsoft Gold Partner, you'll play a crucial role in troubleshooting and resolving application issues for both internal and external clients.

Your expertise will be vital in providing top-notch technical support and customer assistance, ensuring accurate diagnosis and resolution of issues.

Application Support Engineer - Position Responsibilities:

Act as the primary contact for clients regarding technical inquiries, issues, and escalations related to Power Platform applications.

Offer level 2 support by effectively troubleshooting and resolving issues to minimize downtime and maximize performance.

Develop and maintain comprehensive documentation to facilitate knowledge transfer and adhere to best practices.

Customize Power Platform solutions, including Power Apps, Power Automate, and Power BI.

Collaborate with stakeholders to understand requirements and enhance existing applications.

Stay updated on the latest trends and best practices in Microsoft Power Platform technologies to recommend and implement enhancements.

Application Support Engineer Technical Competencies:
Essentials:

1-2 years of experience as a

power platform engineer

or similar role.

Proficiency in developing and supporting

Power Apps, Power Automate flows,

and

Power BI dashboards.

Strong understanding of data modeling and integration concepts within the

Power Platform.

Familiarity with

Microsoft 365

and

Dynamics 365

integration points.

Excellent customer service and communication skills.


Desirable:
Relevant certifications such as

Microsoft Certified:
Power Platform Fundamentals or

Microsoft Certified:
Power Platform App Maker.

Experience with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Logic Apps.

Knowledge and expertise in ITIL service support, including Incident, Problem, Change, and Release management.

Experience supporting business applications.


Business Competencies:
Strong troubleshooting and problem-solving skills.

Excellent communication and customer service skills.

Ability to work collaboratively in a team environment.

Solution-oriented with attention to detail.

Ability to influence business stakeholders.

Organized and proactive mindset.

Application Support Engineer - Benefits:

Excellent training program and company-paid industrial certifications.

Career progression opportunities.

Additional standard company benefits.

Application Support Engineer - Company Values:

Sustainable growth for the benefit of their people and customers.

Working responsibly for long-term relationships.

Valuing our people and encouraging quality, teamwork, and development.

Embracing innovation and change.

Upholding honesty, integrity, and professionalism.

Conducting ourselves in a manner befitting a leading services company.

Application Support Engineer - Power Platform - Sheffield - Hybrid

#J-18808-Ljbffr