- Provide daily direction, guidance, and support to team members and serve as a first point of contact for questions, escalations, and issue resolution
- Assist Manager in fostering a collaborative, accountable, and respectful team environment
- Support onboarding and training by demonstrating best practices and reinforcing procedures
- Ensure adherence to policies, procedures, and service standards
- Identify process/training gaps and recommend improvements to leadership
- Under the guidance of the Manager of CSS and Special Projects, prepare and grow through conducting quarterly and annual performance review and regular check-ins.
- Coordinate carrier marketing materials for client benefit guides and PowerPoint presentations
- Act as liaison to ReSource Pro
- Assist with reporting, metrics tracking, and special projects
- Manage a book of business, with a client retention goal of 95% or greater
- Expand and grow in your role when supporting miscellaneous duties as requested
- Insurance experience in a related position for at least 3 years
- Bachelor's degree preferred
- Life, Accident & Health License
- Incredible attention to detail and organizational skills
- Ability to think strategically while assuming accountability and responsibility for accounts and service
- Ability to work well independently and on a team
- Positive attitude, even in a fast-paced environment
- Computer skills are a must
- A passion to make customers and coworkers feel important and valued
- Capability to work quickly and efficiently
- Methodical, yet swift decision-making skills
- Precise verbal and written communication skills, even under time constraints
- We are not a call center environment
- We achieve success by building genuine relationships together, with our teams and clients
- We are a family owned insurance broker (70+ years)
- We are deeply committed to the communities we serve and love to get involved
- We work hard and play hard
- Competitive salary and referral bonuses
- Expansive Benefits (Medical, Dental, Vision-and SO many more)
- 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day
- Company 401K contribution received starting Day 1 (for participants 21+ years old)
- Educational support, career development, and growth opportunities
- Job Security (we've never had a lay-off, even during the pandemic)
- Flexibility, including hybrid schedules Business hours 8am-4:30pm
- Comfortable, family-oriented culture, with an emphasis on work life balance
- Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
- Fulfilling opportunities that align with your career path and our business needs
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Employee Benefits Client Service Specialist T - Buffalo - Lawley
Description
These are the fundamental components of the job:-
Patient Services Specialist
Only for registered members Buffalo
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Sales and Service Specialist
Only for registered members Buffalo, NY, United States
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Customer Service Specialist
Only for registered members Buffalo, NY
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Client Service Specialist
Full time Only for registered members Buffalo
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Client Service Specialist
Only for registered members Buffalo
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Enrollment & Student Services Specialist
Only for registered members Buffalo
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Mortgage Servicing Support Specialist
Only for registered members Buffalo
-
Sales and Service Specialist (35457)
Full time Only for registered members Buffalo
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Mortgage Servicing Support Specialist
Only for registered members Buffalo, NY
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Human Resources Service Center Specialist
Only for registered members Buffalo
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Agent Banking Senior Servicing Specialist
Only for registered members Buffalo
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Human Resources Service Center Specialist
Only for registered members Buffalo
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program support specialist, day services
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Homeless Services Resource Specialist
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Senior Human Resources Service Center Specialist
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Customer Service Support Specialist
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Human Resources Service Center Specialist - 12670
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Human Resources Service Center Specialist - 12671
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Transportation - Sr Transportation Specialist - Shipper Services
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