Employee Benefits Client Service Specialist T - Buffalo - Lawley

    Lawley
    Lawley Buffalo

    1 week ago

    Description
    These are the fundamental components of the job:
    • Provide daily direction, guidance, and support to team members and serve as a first point of contact for questions, escalations, and issue resolution
    • Assist Manager in fostering a collaborative, accountable, and respectful team environment
    • Support onboarding and training by demonstrating best practices and reinforcing procedures
    • Ensure adherence to policies, procedures, and service standards
    • Identify process/training gaps and recommend improvements to leadership
    • Under the guidance of the Manager of CSS and Special Projects, prepare and grow through conducting quarterly and annual performance review and regular check-ins.
    • Coordinate carrier marketing materials for client benefit guides and PowerPoint presentations
    • Act as liaison to ReSource Pro
    • Assist with reporting, metrics tracking, and special projects
    • Manage a book of business, with a client retention goal of 95% or greater
    Other functions of the job:
    • Expand and grow in your role when supporting miscellaneous duties as requested
    Skills / traits that we value for this role:
    • Insurance experience in a related position for at least 3 years
    • Bachelor's degree preferred
    • Life, Accident & Health License
    • Incredible attention to detail and organizational skills
    • Ability to think strategically while assuming accountability and responsibility for accounts and service
    • Ability to work well independently and on a team
    • Positive attitude, even in a fast-paced environment
    • Computer skills are a must
    • A passion to make customers and coworkers feel important and valued
    • Capability to work quickly and efficiently
    • Methodical, yet swift decision-making skills
    • Precise verbal and written communication skills, even under time constraints
    A bit about Lawley
    • We are not a call center environment
    • We achieve success by building genuine relationships together, with our teams and clients
    • We are a family owned insurance broker (70+ years)
    • We are deeply committed to the communities we serve and love to get involved
    • We work hard and play hard
    Why Lawley?
    • Competitive salary and referral bonuses
    • Expansive Benefits (Medical, Dental, Vision-and SO many more)
    • 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day
    • Company 401K contribution received starting Day 1 (for participants 21+ years old)
    • Educational support, career development, and growth opportunities
    • Job Security (we've never had a lay-off, even during the pandemic)
    • Flexibility, including hybrid schedules Business hours 8am-4:30pm
    • Comfortable, family-oriented culture, with an emphasis on work life balance
    • Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
    • Fulfilling opportunities that align with your career path and our business needs

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