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    Receptionist (Concierge) - Boca Raton, United States - Sunscape Boca Raton

    Sunscape Boca Raton
    Sunscape Boca Raton Boca Raton, United States

    2 weeks ago

    Default job background
    Description
    We are currently searching for experienced Concierge/Receptionists for our brand-new senior living community located in Boca Raton, FL This is an exciting opportunity to be part of a new community Qualified candidates should have friendly and professional demeanor, excellent customer service and organizational skills, and a passion for working with seniors Apply today to join our amazing team

    Job Summary:

    The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

    Concierge Procedure:

    Essential Functions:
    • Provides positive first impression to all who enter the Community
    • Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
    • Greets all visitors in a friendly, courteous, and professional manner
    • Screens and requires visitors to "sign in" at reception desk
    • Notifies Residents of visitors
    • Instructs Resident's visitor according to Resident's instructions
    • Receives and processes incoming mail
    • Accepts all outgoing mail/packages
    • Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned
    • Maintains and updates Emergency Phone Number Log and keeps log at frontdesk
    • Maintains and updates emergency contact information on each Resident andkeeps information at front desk
    • Assists managers with various clerical responsibilities
    • Pages staff as necessary
    • Takes RSVPs for special functions, as necessary
    • Oversees sign-up for scheduled transportation
    • Hands out maintenance requests forms and passes them onto EnvironmentalServices Director
    • Performs other duties as necessary, to include light housekeeping duties
    Compliance and Safety:
    • Follows all emergency procedures
    • Understands all safety policies and procedures
    Communication:
    • Communicates effectively with all staff
    • Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately
    Education/Experience/Licensure/Certification:
    • High School Diploma required
    • Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities
    • Requires considerable initiative and judgment
    • Must have word-processing and clerical skills
    • Must be able to work flexible hours and participate in holiday activities
    Physical Requirements:
    • Physically able to bend and reach
    • Physically able to sit for extended periods of time
    Miscellaneous:
    • Required to work weekends and holidays as assigned
    • May be required to work on shifts other than the one for which hired
    • May be required to work extended hours (up to 16 hours per day)
    • May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses
    • Could be subject to hostile and emotionally upset Residents due to mentalstatus
    • Background, criminal, and drug tests as required by HR policies and procedures
    • May be asked to submit to random drug test during employment
    • May have their picture taken and image used in social media or community advertising
    • May be video recorded from devices installed by families in residents' apartments
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