Business Operations Manager - Marysville, WA, United States - Sprague Pest Solutions

Description

Service Center Operations Manager

Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork.

Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients.

Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken
Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service
Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work
This position will support the greater Medford market

Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually.

Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint.

Working for Sprague means passionately delivering uncompromising service. teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.
Attention to detail and high standards of work quality
Competitive approach to both individual and team performance
3+ years' experience in pest management
~2+ years' experience in managing people and business operations
~1+ years' experience in customer service, retail, food service, or hospitality
~ Pest control, industrial, or safety certifications

Company-provided phone, laptop, uniforms, and safety equipment
On-the-job training and licensing
Unlimited growth opportunities, with tuition assistance and leadership training
Health, Vision, Dental Insurance within 30 days of hire
~Personal time available day 1, holiday and vacation time after 90 days
~ Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Supervise service personnel and support sales personnel to achieve performance, quality and growth goals.

Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken.

Perform Quality Assurance audits at client sites.
Coach Service personnel to achieve performance goals.
Communicate and train technicians on new programs, processes and equipment.

Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems.

Assist in maintaining and monitoring inventory of supplies within standards

Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met.

Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required.

Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services.

Provide information to Service Center as required, including synching PDA daily.

Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures.

Projects a professional image of oneself and the organization; Promotes cooperation, building teamwork, and resolving conflict.
Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to successfully grasp new materials and pass state licensing exams and requirements.
Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail.
follows company policies and procedures.
3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality
~ Education and training beyond high school (preferred)
~ Language Skills
Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with Sprague staff and management.

draws conclusions from relevant and/or missing information; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is required to regularly drive a company vehicle between client sites and will be required to maintain a DOT certificate, CDL and Hazardous Materials endorsement.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a variety of client settings that will include exposure to seasonal weather, damp and/or dusty locations, freezing conditions and hot conditions with temperatures over 120 degrees.

There are frequent employee and client contacts and interruptions in person and via the telephone during the day. This position description does not constitute a written or implied contract of employment.