- Help Desk Support
- Technical Customer Support
- Service Ticketing Systems
- CRM Systems
- Managed Services
- AV/IT Support
- Hardware Troubleshooting
- Microsoft Office
- Phone and Email Support
- Case Management
- Vendor Coordination
- RMA Processing
- Service Documentation
- Customer Service
- Problem Solving
- Time Management
- Multitasking
- Verbal and Written Communication
- Attention to Detail
- Represent our company values while providing our customers with Help Desk support
- Provide Help Desk support per department process workflow and management
- Provide case management including opening, notating, tracking, updating, and reporting on service tickets and work orders
- Assure parts and equipment repairs are processed accurately and in a timely manner
- Coordinate with vendors for orders, repairs, RMAs, and return status
- Facilitate subcontractor estimates, quotes, purchase order requests, and invoice processing
- Review and submit sub-contractor invoices to management for approval
- Process equipment returns and assist with advanced replacements
- Escalate all unresolved repair problems to management
- High School Diploma or GED
- Associate degree is preferred
- 2+ years in a Help Desk support position or a similar job role
- An AVIXA CTS certification is preferred
- Good computer skills including proficiency using Microsoft Office and a PDF editor are required
- Customer relationship management (CRM) and service ticketing software experience preferred
- Must possess good customer service, problem-solving, and time-management skills, and be able to prioritize and organize workloads for effective implementation
- Must be able to work successfully in a fast-paced and multitasking environment
- Must have good verbal, written, and listening communication skills
- Must be able to effectively oversee stressful situations in a calm and professional manner
- This position is designated as on-site. Reasonable accommodations will be provided as required by law.
- Competitive compensation plan
- Full medical, dental and vision benefits
- 401(k) with employer match
- 120 hours of PTO (accrued)
- 10 paid holidays.
- 8 hours to volunteer on your favorite cause
- Tuition reimbursement
- Career and personal development opportunities
-
This entry level opportunity involves helping people and building real-world experience as a Customer Support Representative. You'll work directly with customers, provide hands-on customer support, and develop practical communication and sales skills through in-house training. · ...
San Jose, CA6 days ago
-
Provide Help Desk support to customers while representing our company values. This role involves resolving technical problems for customers with accounts and documenting service requests to ensure timely resolutions. ...
Fremont $27 - $33 (USD)18 hours ago
-
Functions as a generalist in a variety of Human Resources activities. Typically serves in an organization where specialists are not fully developed. · Serves in an organization where specialists are not fully developed · Counsels employees concerning work-related problems and con ...
Fremont, CA1 month ago
-
This job provides a generalist in various Human Resources activities. · ...
Fremont1 month ago
-
We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. · Foster your personal growth, develop your career, and make a difference in an industry where honest business pr ...
Hayward Full time1 month ago
-
Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up. · ...
Dublin, CA6 days ago
-
Ferguson está buscando Sales Support Representatives para apoyar a los clientes determinando los mejores productos y soluciones. · Cuidado médico · Dental · Vision · ...
Dublin $23.39 - $37.39 (USD) Full time1 week ago
-
Lylu Wear is hiring a Customer Support Representative to support our Distribution Department in San Francisco. This role focuses on order-related assistance and customer communication across our supply and delivery flow. · ...
San Francisco2 weeks ago
-
Doctors are overworked and burnt out and quitting in masses. · At Freed we combine clinician love with the latest AI tech to create products that make clinicians happier. · We have acquired 26, · 000 paying clinicians and generated patient notes daily at scale by using our AI scr ...
San Francisco $70,000 - $90,000 (USD)1 month ago
-
Lylu Wear is hiring a Customer Support Representative to support our Distribution Department in San Jose. · ...
San Jose1 week ago
-
We're looking for an empathetic, product-savvy Clinician Support Representative to help clinicians not just use Freed — but succeed with it. · Competitive salary and equity in a high-growth company · Opportunity to make an immediate impact · Medical, dental, and vision coverage · ...
San Francisco Full time1 month ago
-
We are seeking a Customer Service Representative to join our rapidly growing team.This isn't just another role. · This is a unique opportunity to own the technical vision for our products. · ...
San Jose1 week ago
-
Lylu Wear is hiring a Customer Support Representative (Remote) to support our Distribution Department in San Jose. · Respond to customer inquiries about orders and deliveries · Coordinate with distribution and warehouse teams · Track shipments and resolve delivery issues · Erase ...
San Jose2 weeks ago
-
The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. · Ensures sufficient, appropriately qualified staff on a daily basis in accordance with ...
Santa Clara1 month ago
-
Job summaryCKD USA Corporation is seeking a Customer Support Representative to join our team in Santa Clara CA office. · Maintain daily customer support inside sales activities for assigned territory assist customers with basic product specification information. · ...
Santa Clara $30 - $34 (USD) Full time4 days ago
-
Culligan Water is seeking an individual experienced in customer relations. · Extensive problem-solving, order processing, and helping to manage customer accounts · Provide proactive sales support by developing close relationships with customers · Schedule service and delivery ord ...
Livermore Full time1 month ago
-
We are seeking a Customer Service Representative to join our rapidly growing team. This isn't just another role. This is a unique opportunity to own the technical vision for our products, work with a world-class multi-disciplinary team, and make a tangible impact from the ground ...
San Jose, CA1 month ago
-
The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. · ...
San Francisco3 weeks ago
-
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. · The company provides expertise, scale, and technology to over 20,000 financial services and healthcare o ...
San Francisco, CA1 week ago
-
+Job summary · The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. · +Typing 40 wpm. · PC skills test (able to pass PC skills assessment). ...
San Francisco PER_DIEM3 weeks ago
-
WearehiringCustomerSupportRepresentativesintheFremontareaworkonbehalfofAT&T.Thisentrylevelpositiongivesyouthepportunitytoengagecustomersface-to-face,helptheimunderstandAT&Tproductsandervices,andsupportsalesprocess.MeetwithresidentialcustomerstoeexplaintAT&Tproductsandservicesclea ...
San Jose, CA2 weeks ago
Customer Service and Support Representative - Fremont - Avidex
Description
Position Overview:The Customer Service and Support Representative - II is responsible for providing operational support for the Managed Services department and its customers. This role identifies, researches, and resolves technical problems for customers with accounts. You will be responding to email and phone support requests, as well as documenting, monitoring, and tracking service requests to ensure timely resolutions. This person has knowledge of managing services help desk procedures and best practices.
Skills & Core Strengths
Avidex stands as a leading force in the audiovisual and IT integration industry, celebrated for delivering cutting-edge solutions to a diverse clientele. Our fundamental principles center on an unwavering commitment to excellence, profound technical expertise, and an entrepreneurial spirit that defines our unique identity.
In our continuous journey of expansion, we are actively seeking an exceptionally skilled CustomerService and Support Representative - II to play a pivotal role within our Service team. This critical position is perfect for individuals who are well-organized, personable, responsible, adept at multitasking, detail-oriented, clear communicators, and dedicated to providing excellent customer support. A robust background in electronics, computers, and audiovisual industry best practices is a prerequisite for success in this role.
What we Offer:
-
Customer Support Representative
Only for registered members San Jose, CA
-
Customer Service and Support Representative
Only for registered members Fremont
-
HR Support Representative 3
Only for registered members Fremont, CA
-
HR Support Representative 3
Only for registered members Fremont
-
Technical Support Representative
Full time Only for registered members Hayward
-
Sales Support Representative
Only for registered members Dublin, CA
-
Sales Support Representative
Full time Only for registered members Dublin
-
Customer Support Representative
Only for registered members San Francisco
-
Clinician Support Representative
Only for registered members San Francisco
-
Customer Support Representative
Only for registered members San Jose
-
Clinician Support Representative
Full time Only for registered members San Francisco
-
Customer Support Representative
Only for registered members San Jose
-
Customer Support Representative
Only for registered members San Jose
-
Support Services Representative
Only for registered members Santa Clara
-
Customer Support Representative
Full time Only for registered members Santa Clara
-
Customer Support Representative
Full time Only for registered members Livermore
-
Customer Support Representative
Only for registered members San Jose, CA
-
Support Services Representative
Only for registered members San Francisco
-
Client Support Representative
Only for registered members San Francisco, CA
-
Support Services Representative
PER_DIEM Only for registered members San Francisco
-
Customer Support Representative
Only for registered members San Jose, CA