Cocktail Server Commonwealth - Springfield, United States - MGM Resorts International

MGM Resorts International

Verified Company

Springfield, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

PRIMARY PURPOSE:

As a
Cocktail Server, you will be responsible for setting the stage for guest experience with your welcoming smile and service.

By understanding their unique stories and needs, you will own their experience to create
WOW **memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Take order, and serve food and drinks efficiently and accurately in work area as applicable
Place order, and garnish and serve cocktails to guests
Maintain complete knowledge of menu items, liquor brands, beers and nonalcoholic selections available
Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Perform other jobrelated duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, nonalcoholic beverages, designated glassware, terminology, and garnishes
Highly motivated and energetic personality
Able to take initiative and exhibit flexibility
Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
Able to lead and mentor a team

MINIMUM REQUIREMENTS:

Work varied shifts, to include weekends and holidays

PREFERRED:

High school diploma or equivalent
Six (6) months experience as a cocktail and/or food server in a similar environment
Experience working in a similar resort setting

JOIN THE SHOW APPLY TODAY- Additional Job Description- Additional Job Description

PRIMARY PURPOSE:

As a Cocktail Server, you will be responsible for setting the stage for guest experience with your welcoming smile and service.

By understanding their unique stories and needs, you will own their experience to create
WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Take order, and serve food and drinks efficiently and accurately in work area as applicable
Place order, and garnish and serve cocktails to guests
Maintain complete knowledge of menu items, liquor brands, beers and nonalcoholic selections available
Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Perform other jobrelated duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, nonalcoholic beverages, designated glassware, terminology, and garnishes
Highly motivated and energetic personality
Able to take initiative and exhibit flexibility
Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
Able to lead and mentor a team

MINIMUM REQUIREMENTS:

Work varied shifts, to include weekends and holidays

PREFERRED:

High school diploma or equivalent
Six (6) months experience as a cocktail and/or food server in a similar environment
Experience working in a similar resort setting