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    Senior Specialist - Oregon, United States - HCL Technologies Ltd.

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    Description
    Job Description (Posting).


    DSS (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.)

    To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

  • HCL Technologies Ltd.

    Senior Specialist

    1 week ago


    HCL Technologies Ltd. Oregon, United States

    Job Description (Posting). · Experience with master of masters, previous experience with monitoring solutions such as SCOM, SolarWinds, App-D, Moog soft or any other MOM layer. · Experience on event correlation, ServiceNow ITIL and preferably CMDB. · Provide technical design and ...

  • HCL Technologies Ltd.

    Senior Specialist

    1 week ago


    HCL Technologies Ltd. Oregon, United States

    Job Description (Posting). · FSO (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company ...


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    3 weeks ago


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