Guest Services Supervisor - St Thomas, VI
14 hours ago
Job description
We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll Shine:
As a Guest Services Supervisor, you'll set the bar of excellence for your team every day. Through positive leadership, you'll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you'll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.
How You'll Make an Impact:
- Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
- Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
- Ensure daily checklist duties and tasks are fully completed with follow-up communications.
- Maintain room inventory accurately and efficiently.
- Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
- Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
- Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
- Support customer service standards that exceed guest expectations and directly communicate reservation flag information.
What You'll Bring:
- Valid driver's license.
- Demonstrated ability to work under pressure.
- Basic leadership skills with ability to coach, mentor, and train staff.
- Excellent verbal and written communication as well as excellent hospitality service skills.
- Working knowledge of various computer software programs
- including property management systems.
- Comprehension and literacy for analyzing reports.
- 1 year of supervisory or management level experience.
- 1 year of hotel, timeshare or hospitality service experience.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Similar jobs
We are seeking a dedicated and experienced Environmental Services Supervisor to lead our cleaning and sanitation teams. · The ideal candidate will oversee daily operations within a hospital environment ensuring high standards of cleanliness safety compliance with OSHA regulations ...
3 weeks ago
Asistir a los propietarios, proveedores y huéspedes en Residence. Abrir puertas y ayudar a entrar y salir. Ayudar en el transporte de compras o paquetes. · Mantener limpio el vestíbulo e indicar dónde ir si es necesario. · ...
1 month ago
Servir a los propietarios y huéspedes con amabilidad y atención al detalle. · Abrir puertas para clientes. · ...
6 days ago
Provide hair care services such as cut/design, color, and styling to guests. · Shampoo, condition, and rinse guests' hair. · ...
1 month ago
The Fleet Operations Manager is responsible for the day-to-day execution and performance of fleet operations, ensuring operational efficiency, cost control, and service reliability across all assigned locations. · ...
1 week ago
The Fleet Operations Manager is responsible for the day-to-day execution and performance of fleet operations. · ...
3 weeks ago
Ayudar a los miembros y huéspedes con el proceso previo a la llegada, llegada y registro. · ...
6 days ago
We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the-art spa, multiple dining options, and endless adventure opportunities, · The Westin at ...
3 weeks ago
The Rental Sales Agent (RSA) position is the face of our brand and is responsible for all aspects of car rental retail operations. · ...
1 month ago
The Guest Services Associate is responsible for welcoming visitors to Coral World Museum & Park. · ...
1 month ago
Benton Construction, LLC is more than a construction company. We're a team of builders that nurtures the needs of our clients while giving back to the Virgin Islands community where we live and work. Our goal is to be seen as one of the leading companies in the Caribbean by provi ...
14 hours ago
We're a team of builders that nurtures the needs of our clients while giving back to the Virgin Islands community where we live and work. Our goal is to be seen as one of the leading companies in the Caribbean by providing our clients with an unrelenting focus on customer service ...
1 week ago
The Rental Sales Agent (RSA) position is the face of our brand and is responsible for all aspects of car rental retail operations. Exceptional Customer Service, Effective Cross Department Communication, Execution of Rental Agreements, Driving Incremental Sales Revenue, Accurate D ...
1 week ago
We're currently seeking a Houseperson to join our resort housekeeping team. In this role, you'll play a vital part in maintaining public areas, supporting room attendants, and ensuring our resort remains clean, safe, and welcoming for every guest. · ...
1 week ago
Digital photographers provide exemplary guest service in the photography operation by taking photos at the various photo shoots and venues around the facility, · assisting in the processing, printing, viewing and selling or photos, as well as interacting with guests ensuring a me ...
1 month ago
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities and encourage participation. · Promote fun and relaxing atmosphere for guests. · Observes activity in the recreational facility a ...
2 days ago
We are seeking a highly motivated and licensed electrician to join our team and maintain the electrical systems at the Federico Degetau Federal Building. · ...
1 month ago
We're a team of builders that nurtures the needs of our clients while giving back to the Virgin Islands community where we live and work. · ...
1 week ago
Description · JOB SUMMARY · Responsible for the supervision of all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the ackn ...
1 day ago
This position involves supervising a small group of laborers in receiving and transferring equipment and supplies from the central receiving section within the agency. · Supervises a small group of laborers engaged in receiving and transferring of equipment and/or supplies from t ...
3 weeks ago