- Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness.
- Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as "upsell" when opportunity arises.
- Handle donor correspondences (i.e., voicemails and emails).
- Record phone donations and deliver the appropriate forms to the Data Processing Center for processing.
- Provide instruction to callers on how to donate by mail or online.
- Research and solve donor(s) issues.
- Provide information to units, members, donors and prospective members/donors on current programs.
- Follow up on rejected credit card transactions and credit cards that are about to expire.
- Outreach to donors on fundraising matters and demographic information as required. Complete short-term assignments.
- Maintain and update Salesforce database as necessary.
- Other duties as required
- BA or 1-3 years equivalent experience.
- Ability to work with both professional staff and volunteer leadership
- Excellent problem-solving skills, positive attitude with professional communication skills.
- Ability to transition easily from one activity to another.
- Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure.
- Excellent organizational skills and the ability to pay close attention to detail.
- Ability to work independently, as well as in a team environment.
- Benefits
- For eligible employees, we provide excellent medical, dental, and vision insurance; short and long term disability, and life insurance
- Retirement Plans
- Hadassah provides a defined contribution retirement plan and tax deferred annuity for eligible employees, including a generous match.
- Paid Time Off
- We provide a generous number of vacation and sick days; early close on Friday; Jewish and secular holidays.
- Hybrid Work
- We work two days in office and three days remotely (may vary by location)
-
Customer Service Associate
2 weeks ago
Raising Cane's New York, United States$17 per hour - $19 per hour · Como parte importante de nuestro equipo, los asociados de servicio al cliente impactan todas las áreas de la experiência del cliente. Como sugiere el nombre, su principal prioridad es brindar un excelente servicio al cliente. En este rol, serás respo ...
-
Scholar Services Associate
2 weeks ago
Success Academy New York, United States Full timeJob Description · : Scholar Services Associates at Success Academy own advocacy for our students in need of special education services. This critical role is responsible for identifying scholars who require Special Education support and ensuring that these students obtain and ...
-
Patient Service Associate
1 week ago
Albany Medical Center New York, United States Full timeDepartment/Unit: · Counseling/Behavioral Work Shift: · Day (United States of America)Patient Service Associate, Albany, NY · Counseling & Behavioral Health Office · Work Schedule: Monday – Friday · We are seeking an Administrative Associate with excellent customer service skill ...
-
Survivor Services Associate
1 week ago
Manhattan District Attorney's Office New York, United States Full timeDivision/Unit: Survivor Services Bureau (SSB) · Position Title: Survivor Services Associate (1-4) · Civil Service Title: Community Associate · Salary Range: $45,101 - $51,749 · Job Description: · The New York County District Attorney's Office (DANY) has an opening for a Survivor ...
-
office services associate
1 week ago
Forrest Solutions New York, United StatesJob Title: OFFICE SERVICES ASSOCIATE JO Job Function: Office Services Department: FSO State: NY City: New York Date Posted: 5/6/2024 | | Introducing the Floor Associate Floater Position at Forrest Solutions · Are you ready to dive into a dynamic role that keeps you on your toes? ...
-
Office Services Associate
2 weeks ago
Williams Lea New York, United States Part timeWilliams Lea is hiring for a Office Services Associate for our West Palm Beach office to work Monday to Friday 6:00 am to 10:00 pm · Pay : $17 hourly · Benefits : · Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · 401k Retirement S ...
-
Legal Services Associate
3 weeks ago
MinKwon Center for Community Action New York, United StatesORGANIZATION HISTORY AND MISSION · The MinKwon Center for Community Action is a dynamic, mission-driven, and people-powered nonprofit organization that serves, educates, and organizes the Korean American, Asian Pacific American (APA), and immigrant communities in New York and aro ...
-
Customer Service Associate
1 week ago
Habitat for Humanity Canada New Jersey, United StatesAs a Restore Customer Service Associate/Cashier you will work as a team with store management, Donation Processing/Merchandising Associates and Drivers to facilitate the completion of all store level tasks. This position also serves as a Warehouse Associate. You will perform a v ...
-
Service Associate
1 day ago
Cover Whale New York, United StatesJob Description · Job DescriptionWho is Cover Whale? · Cover Whale improves road safety by combining the insurance products we sell with our data-driven driver coaching and safety program. Our safety program is proven to save lives while delivering better insurance for our driver ...
-
Office Services Associate
4 weeks ago
Williams Lea New York, United States Full timeWilliams Lea is hiring for an Office Services Associate for our New York office to work Monday to Friday 8:30 am to 5:30 pm · Pay : $19.50 hourly · Benefits : · Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · 401k Retirement Savin ...
-
Office Service Associate
2 weeks ago
Williams Lea New York, United States Full timeWilliams Lea is hiring for an Office Services Associate/Hospitality for our Palo Alto office to work Monday to Friday 8:00 am to 5:00 pm · Pay: $21.00/hour · Benefits: · Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · 401k Retire ...
-
Office Service Associate
2 weeks ago
Williams Lea New York, United States Full timeWilliams Lea is hiring for an Office Services Associate for our New York City office to work Monday to Friday 8:00 am to 5:00 pm · Pay : $19.00/hour · Benefits : · Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · 401k Retirement Sa ...
-
Client Service Associate
1 week ago
Masis Staffing Solutions New Jersey, United StatesThe Client Service Specialist will join the wealth management and financial planning team. The primary focus of this role is to handle various administrative tasks related to client onboarding, ensuring smooth processes and efficient client service. The ideal candidate will be de ...
-
Senior Client Service Associate
1 week ago
GemHarvest Executive Recruiting New York, United StatesSenior Client Service Associate · Billion+ Independent Wealth Management Firm · Stamford, CT · Overview · Multi-Billion dollar Independent RIA serving high net worth clientele seeks a Senior Client Service Associate to support Clients and Advisors by taking initiative in Client S ...
-
Client Services/Operations Associate
4 weeks ago
Coda Search│Staffing New York, United StatesOur client, a boutique wealth manager in Westchester, is looking to add a Client Services/Operations Associate to their growing team. The role will be a mix of new client onboarding, client correspondence and inquiries, wire transfers, audits, and ad hoc projects. · The ideal ca ...
-
Lead Office Services Associate
1 week ago
The Millennium Group New York, United StatesNow is a great time to join our growing company The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and in ...
-
Floater, Office Services Associate
4 weeks ago
Williams Lea New York, United States Full timeWilliams Lea is hiring for an Office Services Associate, Floater for our Chicago area to work primarily 8:30 am to 5:30 pm (may vary based on site) · Pay: $20.00/hour · Benefits: · Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · ...
-
Client Service Associate
4 weeks ago
Stifel Financial Corporation New York, United StatesUnder immediate supervision, Client Services Associate (Registered) assists one or more Financial Advisor(s) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not Client Service, Registered, As ...
-
Associate Registrar Student Services
4 weeks ago
Kansas State University Manhattan, United States Full timeAbout This Role: · The Associate Registrar over Student Services: covering areas such as Academic Records, Residency Classification, FERPA, Compliance, Athletic Certification, and Reporting is responsible for and exercises significant judgment and decisions over the management, a ...
-
Survivor Services Associate
3 weeks ago
Manhattan District Attorney New York, United StatesJob Description · Division/Unit: Survivor Services Bureau (SSB) · Position Title: Survivor Services Associate (1-4) · Civil Service Title: Community Associate · Salary Range: $45,101 - $51,749 · Job Description: · The New York County District Attorney's Office (DANY) has a ...
Customer Service Associate - New York, United States - HADASSAH ZIONIST ORG
Description
Job Description
Job DescriptionThe Customer Service Associate will provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors' automatic credit card payments, voicemails, emails, database updates and any correspondences incoming during non-business hours.
Duties and Responsibilities include but are not limited to:
Required Knowledge, Education or Experience
We provide a comprehensive benefits package which includes: