Senior Analyst - Jackson, United States - Frontier, Inc.

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Director of 911 Network Operations

ID: 10853

Job Description

At Frontier, seeing what's beyond the horizon is in our fiber. And we've been doing just that for over 80 years – connecting communities with emerging communications technology nationwide. At Frontier, we're transforming our business to break new ground and take the nationwide digital revolution. We've invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We're growing our team so you can join us in exploring and opening new frontiers. Here, you can build a powerful foundation for America's future and yours.

What we're seeking:

We're looking for a dynamic individual to take on a pivotal role in our operations and overall responsibility for Frontier's 911 services and circuits.

As the Frontier 911 Compliance Plan owner, you'll play a crucial part in ensuring seamless service continuity, effective outage restoration, comprehensive training, and meticulous internal and external reporting.

Your contribution will be instrumental in upholding our high standards of excellence and compliance, making this role a key pillar of our success.

This is a hybrid role with a defined work location at our HUB, including work from home and assigned days in the office.

The HUB for this role is at 1919 McKinney Ave., Dallas, Texas. Please note that relocation to the DFW area will be necessary for this position.

What we need in you:
We seek a visionary leader with a proven telecommunications and emergency services track record. Your expertise in these areas is highly valued.

It will enable you to oversee various teams, including the 911 Repair Center, Network Diversity team, 911 Service Specialists, Customer premise equipment, and Tier 2 support for Frontier-managed emergency service hardware and software solutions.

Your deep understanding of 911 networks and regulations will be instrumental in our effective collaboration with state and federal bodies.

What you'll do:
Convey strong leadership and mentorship abilities, empowering teams to excel in a fast-paced, customer-focused environment.

Oversee the 24/7/365 network surveillance and support provided by the 911 Repair Center, which is crucial in Frontier's overall 911 NOC operation.

Additionally, they will provide technical leadership, mentorship, and support to the 911 Center of Excellence organization, collaborating with various departments to ensure the successful deployment and ongoing care of emergency services.

Here, you will:

Be accountable for timely notifications and reporting of 911 events, both internally and externally, following FCC and regulatory requirements, including reporting any noncompliance with FCC-mandated orders .

Own the 911 Operating Procedures and the associated Compliance manual.
Develop and enhance processes and training to adapt to the evolving 911 environment.
Responsible for higher-level escalations for 911 customers and network troubles/outages around the clock.
Accountable for network continuity for uninterrupted 911 essential functions during disruptions, including planned and unplanned.
Direct monitoring, coordination, and escalation of any 911 service impacting outages and restoration activities.
Collaborate with other departments to enhance service quality .

Utilize statistical process control tools to analyze operational reports and identify areas for performance improvement, implementing corrective action plans as necessary.

Identify and escalate single points of failure in the network infrastructure.

Act as the ambassador for National Network Architecture and Engineering, driving the evolution of NG911 service creation, network deployments, third-party partner selections, and operational best practices.

What we offer:
Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well.

Some of which we're most proud to offer include:

Salary Range of $100,00- $207,000
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision, and prescription drug plan
401k match of 50% on 6% of eligible compensation
Same-sex spouse and domestic partner benefits coverage
Ten weeks of paid parental leave, three weeks of paid caregiver leave, and up to $10k in adoption program assistance
Represented employee benefits are subject to the terms of their specific bargaining agreements

What background you should have:
Thrive in a fast-paced, high-pressure environment.

This role comes with high visibility, so you should excel in managing multiple projects and be willing to work extended hours when necessary.

Additionally, expertise in 911 networks, NG911 technologies, TDM, Data, and Ethernet technology is preferred.

You must also have experience managing large projects and a strong understanding or working knowledge of 911 call routing and termination.

Minimum of 7 years of leadership experience with a director level of expertise.
A minimum of 3 years of regularly presenting analytical data to the C-suite is required.
Minimum of 5 years of proven results with process improvement and implementation is required.
Minimum of 5 years of Compliance and Regulatory experience is required.
Telecommunications Network Engineering or Operations, Public Safety Answering Point (PSAP), or 911 Service Provider environments.
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Perks and Benefits

Health and Welfare

Life insurance options
Short & long-term disability coverage
Critical illness insurance
A credit toward obtaining an annual physical exam
Benefits coverage for your children up to age 26
401K match of 50% on 6% of eligible compensation
Financial advisory services offered through 401K administrator
Health Savings Accounts (HSA)
Flexible spending accounts
Commuter accounts
Lifestyle

Same-sex spouse or domestic partner benefits coverage
Employee-assistance programs
Legal assistance
Paid parental leave
Paid caregiver leave
Adoption program assistance
Represented employee benefits are subject to the terms of their specific bargaining agreements

About Frontier

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states.

It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow.

Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment.

Frontier is preparing today for a better tomorrow. Visit
Affirmative Action and Equal Opportunity Employer

Frontier Communications is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Any applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to Please indicate the requisition number of the position you are interested in being considered for in your cover letter.

If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at

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