- Able to offer guest suggestions for appropriate local entertainment in Nashville
- Follows and offers a consistent authentic delivery of Forbes Service guidelines for excellence
- With empowerment to resolve any guest concerns, shows empathy, offers apologies, and demonstrates good listening skills with the ability to resolve concerns in a proactive manner, or seek guidance to do so.
- Upholds all procedures for VIP guests, security protocol, and safety of all
- Must possess the ability to post and balance all levels of charges efficiently and accurately
- Comply with all systems and procedures trained by Front Office Manager, as Rebates, Upgrade, Cash handling Procedures & all operational POS systems & hotel technology
- Promotes HHonors, as to ensure benefits are promoted and enrollments achieved, following all guidelines as trained
- Consistently demonstrates positive body language, a clear telephone voice with the ability to show empathy, kindness, and pro-active thinking in line with Conrad Nashville service excellence
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Minimum of two (2) years experience in customer service
- High School Diploma or GED Equilvant
- Knowledge of Hilton systems preferred
- Luxury hotel experience preferred
- Cash handling experience
- Detail Orientated
- Strong Customer Service Focus
- Excellent verbal communication skills
- Basic computer and math skills
- Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity.
- Must be able to lift up to 25 lbs. on a regular and continuing basis.
- All team members must maintain a neat, professional, clean,
-
Front Desk Agent
1 week ago
Marriott Hotels & Resorts Nashville, United StatesFront Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests, mak Front Desk, Agent, Hospitality ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Nashville, United StatesWeekend Availabiity Required Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities inclu Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
1 week ago
Omni Hotels & Resorts Nashville, United StatesOmni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel Front Desk, Agent, Omni, Hotel ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Nashville, United States Part timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Part Time, ...
-
Front Desk Agent
1 week ago
Highgate Hotels, Inc. Nashville, United StatesWHERE YOU WORK - The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chef Front Desk, Agent, Hotel ...
-
Front Desk Agent
1 week ago
Omni Hotels & Resorts Nashville, United States Part timeOmni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel Front Desk, Agent, Part Time, ...
-
Front Desk Agent
1 week ago
Courtyard by Marriott Nashville, United StatesCourtyard by Marriott th Avenue North [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries an ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Nashville, United States Full timeAimbridge Hospitality - Hyatt Place Nashville Opryland [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informat ...
-
Front Desk Agent
1 week ago
White Lodging Nashville, United StatesSummary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connecti ...
-
Front Desk Agent
1 week ago
Davidson Hospitality Group Nashville, United StatesDavidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...
-
Front Desk Agent
2 weeks ago
Omni Hotels Nashville, United StatesOmni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...
-
Front Desk Agent
1 week ago
Wyndham Hotels & Resorts Nashville, United States** Front Desk Agent $14/hr** · Location: Nashville, TN, US · Property Name: La Quinta by Wyndham Nashville - South Req Id: 13590 · La Quinta by Wyndham is now seeking a Front Desk Agent $14/hr to join our team at the La Quinta by Wyndham Nashville - South location in Nashville ...
-
Front Desk Agent
5 days ago
Soho House & Co. Nashville, United StatesThe role... · At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balanci ...
-
Front Desk Agent
1 week ago
Soho House & Co. Nashville, United StatesWho We Are... · We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned g ...
-
Front Desk Agent
1 week ago
Sonesta International Hotels Nashville, United StatesJob Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. ...
-
front desk agent
1 week ago
Aimbridge Hospitality Nashville, TN, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
6 days ago
Aimbridge Hospitality Nashville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
front desk agent
1 week ago
Aimbridge Hospitality Nashville, TN, United States Part timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
4 days ago
Marriott Nashville, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Sheraton Grand Nashville Downtown, 623 Union Street, Nashville, Tennessee, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Additional Information: Thi ...
-
Front Desk Agent
1 week ago
Highgate Hotels Nashville, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
Front Desk Agent - Nashville, United States - Ballantyne Golf Resort
Description
Front Desk Agent at Conrad Nashville
Through bold design and purposeful service, Conrad Nashville gracefully blends urban sophistication with refined elegance to create a luxury retreat within the bustle of the city.
With an emphasis on top-tier service, standout amenities and thoughtfully curated partnerships, Conrad Nashville elevates the guest experience for today's sophisticated sightseer.
Job Summary:
Greets and registers guests, providing kind, attentive, authentic, and courteous service. Welcomes all guests to conduct arrival and departure via POS.
Offers and promotes all hotel services, amenities, and upsells products to our guests, offers clear communication and the ability to actively listen with empathy.
Resolves guest challenges throughout their stay in our hotel, with empowerment to exceed expectations in line with company goals, objectives, vision, and values of The Conrad Nashville.
If you were hired on or before July 31, 2022, you will be eligible for an Opening Bonus as part of our opening teamKey Responsibilities:
Education and Experience:
Skills & Abilities:
Physical Requirements: