- Maintain professional relationships with owners, guests, and vendors.
- Review, update, and manage property notes and folios.
- Resolve owners and guest-related issues.
- Coordinate and prioritize maintenance requests.
- Create, close, and modify work orders and property blocks.
- Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
- Create, modify, and cancel reservations.
- Process payments, adjust payment schedules, and code auto-payment exclusions.
- Revise reservation folios and property details in the reservation management system.
- Change rental rates and add fees.
- Adjust pricing and discount codes.
- Update reservation folios and property details in the reservation management system.
- Quote reservation pricing using internal systems and property details.
- Create account records by effectively communicating with owners and guests via the reservation management system.
- Run reservation and maintenance reports and monitor various system alerts daily.
- Stay abreast of the conditions and needs of each property.
- Troubleshoot customer service and maintenance issues.
- Proficiency with document management, databases, and spreadsheets.
- Working knowledge of Microsoft applications.
- Strong organizational skills with the ability to multitask and problem-solve.
- Excellent communication skills.
- Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
- Must be eligible to work in the United States and pass a background screening.
- Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
- Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Organize, multitask, and problem-solve.
- Combination of indoor and outdoor workspaces.
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Guest Service Agent - Gatlinburg - VTrips
Description
The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.
This is a fully in-person position. Candidates must be located in the market.
Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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Guest Service Agent
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Guest Service Agent
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Front Desk Agent/Guest Services Agent
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Customer Service Agent
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Customer Service Agent
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Customer Service Agent
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Insurance Services Agent
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Customer Service Travel Agent
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Customer Service Agent
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Customer Service Agents
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Insurance Services Agent
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Customer Service Travel Agent
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Bilingual Insurance Services Agent
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Customer Service Gate Agent
Part time Only for registered members Knoxville
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Customer Service/Ramp Agents
Only for registered members Knoxville, US, Knoxville, TN
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Bilingual Insurance Services Agent
Only for registered members Maryville, TN
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Customer Service Travel Agent
Only for registered members Knoxville
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Front Desk Agent
Only for registered members Gatlinburg
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24/HR- Front Desk/Reservations Manager- Venture Resorts
Only for registered members Gatlinburg