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    Front Desk Agent - Pineville, United States - Comfort Suites Pineville

    Comfort Suites Pineville
    Comfort Suites Pineville Pineville, United States

    2 weeks ago

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    Description

    Job Description

    Front Desk Agent

    Overview:

    The Front Desk Agent plays a key role in ensuring guest satisfaction by providing professional and courteous assistance to arriving, departing, and in-house guests. They handle inquiries regarding reservations, hotel information, and guest concerns with accuracy and efficiency.

    Responsibilities:

    • Greet and check-in arriving guests using both manual and computerized methods
    • Facilitate guest check-out procedures daily
    • Handle cash transactions and maintain accurate guest accounts
    • Answer inquiries, accept reservations, and utilize suggestive selling techniques to promote occupancy
    • Maintain good customer relations and stay informed about hotel events
    • Operate PBX equipment for guest communication
    • Maintain a friendly and courteous demeanor
    • Assist other employees and departments as needed

    Job Requirements:

    • High School diploma or equivalent
    • Previous Front Desk experience is preferred but not required
    • Ability to stand indoors for extended periods

    What we offer:

    • Wellness:
      - Vacation Time for both Part-time and Full-time employees
      - Work Life balance
    • Rewarding Hard Work:
      - Incentive based bonus program
      - Employee discounts and benefits within the hotel brand
      - Referral bonuses for new team members
    • Career Growth:
      - Free in-house training program to support career development

    Equal Opportunity Employer


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